Jetpack connection error

  • Resolved rcharbonxx

    (@rcharbonxx)


    3 years, 8 months ago

    I found the issue when I was putting up a new post. When I tried to publish I got an alert saying I needed to reconnect to LinkedIn, and when I clicked on the alert to try to reconnect, all I got was a blank screen. So I went to WordPress.com and saw “The site cannot be accessed”. Then I went to site health and saw that the Wpcom connection test failed with the message “X Error Gems of Wisdom Consulting Inc. | Dr. Sharon T. Freeman is not connected.: 200”

    I’ve disconnected and reconnected Jetpack and that seemingly went well, but the error persists and WordPress.com still says the site cannot be accessed.

    When I run Jetpack Debug, I get: “XML-RPC is not responding correctly ( 409 )”. However, when I go to https://www.gemsofwisdomconsulting.com/web/xmlrpc.php I get the expected response.

    I have run thorough all the troubleshooting steps (update all, disable plugins, use default theme, etc…) to no avail.

    Most of Jetpack (stats, etc…) seems functional, but the connection error is disconcerting, and Linking to LinkedIn still fails.

    Site into as per support page request: 

    
### wp-core ###

version: 5.7
site_language: en_US
user_language: en_US
timezone: America/New_York
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 5
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web
wordpress_size: 48.54 MB (50893636 bytes)
uploads_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/uploads
uploads_size: 82.87 MB (86892322 bytes)
themes_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/themes
themes_size: 81.07 MB (85005642 bytes)
plugins_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/plugins
plugins_size: 51.11 MB (53591749 bytes)
database_size: 28.55 MB (29933568 bytes)
total_size: 292.13 MB (306316917 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Enfold Child (enfold-child)
version: 1.0
author: Kriesi
author_website: https://www.kriesi.at
parent_theme: Enfold (enfold)
theme_features: core-block-patterns, avia_exclude_bbPress, deactivate_tribe_events_calendar, avia_exclude_GFForms, avia_exclude_menu_exchange, avia_exclude_relevanssi, avia_exclude_WooCommerce, avia_exclude_wpSEO, avia_exclude_wpml, avia_exclude_instagram_feed, avia_mega_menu, avia_improved_backend_style, avia_option_pages_toggles, avia_sidebar_manager, automatic-feed-links, nav_menus, menus, widgets, post-formats, avia-disable-default-shortcodes, avia_post_meta_compat, force-post-thumbnails-in-widget, post-thumbnails, title-tag, editor-styles, editor-style, customize-selective-refresh-widgets, responsive-embeds, editor-color-palette, editor-font-sizes, avia_no_session_support
theme_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/themes/enfold-child
auto_update: Disabled

### wp-parent-theme ###

name: Enfold (enfold)
version: 4.8.1
author: Kriesi
author_website: https://kriesi.at
theme_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/themes/enfold
auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Twenty-One: version: 1.2, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (9) ###

Akismet Anti-Spam: version: 4.1.9, author: Automattic, Auto-updates disabled
Contact Form 7: version: 5.4, author: Takayuki Miyoshi, Auto-updates disabled
Jetpack by WordPress.com: version: 9.5, author: Automattic, Auto-updates disabled
Post Types Order: version: 1.9.5.5, author: Nsp Code, Auto-updates disabled
Really Simple SSL: version: 4.0.13, author: Really Simple Plugins, Auto-updates disabled
Regenerate Thumbnails: version: 3.1.5, author: Alex Mills (Viper007Bond), Auto-updates disabled
UpdraftPlus - Backup/Restore: version: 1.16.50, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
WP Super Cache: version: 1.7.2, author: Automattic, Auto-updates disabled
Yoast Duplicate Post: version: 4.1.2, author: Enrico Battocchi & Team Yoast, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 20M
upload_max_filesize: 20M
max_effective_size: 20 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.26

### wp-server ###

server_architecture: Linux 5.4.25 x86_64
httpd_software: Apache/2
php_version: 7.3.2 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 120
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 20M
php_post_max_size: 20M
curl_version: 7.47.0 OpenSSL/1.0.2g
suhosin: false
imagick_availability: false
pretty_permalinks: true

### wp-database ###

extension: mysqli
server_version: 5.6.49-89.0-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content
WP_PLUGIN_DIR: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### jetpack ###

site_id: 151077978
ssl_cert: No
time_diff: undefined
version_option: 9.5:1616697262
old_version: 9.4:1612541932
public: Public
master_user: #3 rcharbon
current_user: #3 rcharbon
tokens_set: Blog User
blog_token: vLikr5naU$VYCjJktuyCNv8mx&SB&OBx
user_token: hE6lwgcw5ZzZPfV%tNjSAo1Had8IG&43
version: 9.5
jp_plugin_dir: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Sat, 27 Mar 2021 13:52:24 +0000","finished":"Sat, 27 Mar 2021 13:52:39 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"3"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[3],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/www.gemsofwisdomconsulting.com","siteurl":"https:\/\/www.gemsofwisdomconsulting.com\/web","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: {"9":{"name":"test__wpcom_connection_test","label":false,"short_description":"Gems of Wisdom Consulting Inc. | Dr. Sharon T. Freeman is not connected.: 200","long_description":"<p>A healthy connection ensures Jetpack essential services are provided to your WordPress site, such as Stats and Site Security.<\/p><p><span class=\"dashicons fail\"><span class=\"screen-reader-text\">Error<\/span><\/span> Gems of Wisdom Consulting Inc. | Dr. Sharon T. Freeman is not connected.: 200<\/p><p><strong>We recommend reconnecting Jetpack.<\/strong><\/p>","severity":"critical","action":"https:\/\/www.gemsofwisdomconsulting.com\/web\/wp-admin\/admin.php?page=jetpack#\/reconnect","action_label":"Reconnect Jetpack now","show_in_site_health":true,"pass":false,"group":["default"],"type":"direct"}}

    The page I need help with: [log in to see the link]

Viewing 12 replies - 16 through 27 (of 27 total)
  • Thread Starter rcharbonxx

    (@rcharbonxx)

    From Verio:

    Thank you for contacting Support. I’m reaching out to you in response to case# 31264228. I understand it is important to run the Jetpack plugin and get this XMLRPC issue fixed.

I have checked the website and was able to replicate the issue. A small part of our customers was experiencing the same issue while using the Jetpack plugin and XMLRPC access. We are aware of this issue and our Engineering team is working on it to investigate the cause and fix it. I’m afraid there is no exact ETA provided at the moment. Rest assured, we will work on all options from our end to get this issue resolved as quickly as possible. Additionally, I really appreciate your understanding and patience while we get this fixed.

Please feel free to reach out in case of additional questions. We will be glad to assist you. 

Regards,
Alwyn D
Escalated Support
    Plugin Support MadHatter (a11n)

    (@madhattersez)

    Hello, there.

    Thanks for letting us know that your host is working on this!

    I see you’re hosted at iPage – They are definitely aware of the issue, and they’re working on getting it resolved on their end. Hopefully it will be resolved soon!

    Plugin Support MadHatter (a11n)

    (@madhattersez)

    I’ll go ahead and close out this request. Have a safe rest of the week!

    Thread Starter rcharbonxx

    (@rcharbonxx)

    @madhattersez
    No, do not close this issue until it’s fixed. That is how a GOOD support team works.

    Other of your people are working this with other hosts. If a solution is found, I want to know, and pass it on if necessary.

    No I am not hosted with iPage (unless Verio is a reseller).

    Anonymous User 3392934

    (@anonymized-3392934)

    Hey there, @rcharbonxx!

    Thank you for patiently waiting while we worked with your host on this.

    As I mentioned in your other thread, they’ve addressed the connection issues, and Jetpack should connect on sites they host.

    However, your site is sending us unexpected output when we attempt to communicate over xmlrpc.php. We might be able to resolve this by reinstalling Jetpack. Please follow these steps:

    1. Start at Plugins → Installed Plugins.
    2. If Jetpack is currently active, click Deactivate to disable it. Then click Delete to remove it from your site:
    3. Go to Plugins? → Add New.
    4. Search for “Jetpack by WordPress.com”.
    5. Click Install and then Activate.

    When Jetpack is installed, click the green Set up Jetpack button to reconnect.

    This helpful guide explains that process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

    Please let us know once you’ve had a chance to reinstall/reconnect Jetpack. We’d like to take a closer look at your site’s connection – thank you! ??

    • This reply was modified 3 years, 7 months ago by Anonymous User 3392934. Reason: formatting
    Thread Starter rcharbonxx

    (@rcharbonxx)

    Considering that Jetpack is currently uninstalled, this is no surprise. I’ll post an update when I reinstall.

    Anonymous User 3392934

    (@anonymized-3392934)

    That would certainly cause a problem! Please let us know once you’ve had a chance to reinstall. ??

    Thread Starter rcharbonxx

    (@rcharbonxx)

    What makes you think the issue should be resolved?

    When I attempted to activate, I got “The Jetpack server was unable to communicate with your site https://www.gemsofwisdomconsulting.com/web [HTTP 500]”

    Still get a 406 error when clicking on https://www.gemsofwisdomconsulting.com/web/xmlrpc.php?for=jetpack

    Whoever marked this resolved is not a good support person. Open the case back up until I confirm that the problem is REALLY resolved.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    What makes you think the issue should be resolved?

    Your hosting provider had let us know they had fixed the issue for all their customers a couple of days ago. However, looking at your site today, I see that the problem is stil there for your site.

    We’ve reached out to them again to let them know. Do you think you could do the same on our end?

    You could send them the 2 example outputs below, one for your site and the other for a working site, so they can compare the two:

    $ curl -A "Jetpack by WordPress.com" -is -H 'Content-Type: text/xml' --data '<?xml version="1.0"?><methodCall><methodName>demo.sayHello</methodName><params></params></methodCall>' 'https://www.gemsofwisdomconsulting.com/web/xmlrpc.php' && echo
HTTP/1.1 409 Conflict
Date: Fri, 16 Apr 2021 08:46:03 GMT
Content-Type: text/html; charset=iso-8859-1
Content-Length: 83
Connection: keep-alive
Keep-Alive: timeout=30
Server: Apache/2

<script>document.cookie = "humans_21909=1"; document.location.reload(true)</script>
    curl -A "Jetpack by WordPress.com" -is -H 'Content-Type: text/xml' --data '<?xml version="1.0"?><methodCall><methodName>demo.sayHello</methodName><params></params></methodCall>' 'https://www.ads-software.com/xmlrpc.php' && echo
HTTP/2 200
server: nginx
date: Fri, 16 Apr 2021 08:49:32 GMT
content-type: text/xml; charset=UTF-8
vary: Accept-Encoding
strict-transport-security: max-age=360
x-olaf: ?
x-frame-options: SAMEORIGIN

<?xml version="1.0" encoding="UTF-8"?>
<methodResponse>
  <params>
    <param>
      <value>
      <string>Hello!</string>
      </value>
    </param>
  </params>
</methodResponse>

    Let us know if you get a response from them. We’ll do the same on our end.

    Thread Starter rcharbonxx

    (@rcharbonxx)

    @jeherve
    Who are you in contact with at my provider?

    I will send this along.

    • This reply was modified 3 years, 7 months ago by rcharbonxx.
    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Who are you in contact with at my provider?

    We’re not in touch with a specific person at Verio; instead we’re in touch with the team managing incidents for all EIG customers (EIG being the group managing your host).

    Let us know what the folks at Verio say though!

    Thread Starter rcharbonxx

    (@rcharbonxx)

    It seems to be working now if I revert PHP from 7.4 to 7.3. Verio says they know about this and are trying to resolve it.

    • This reply was modified 3 years, 7 months ago by rcharbonxx.
Viewing 12 replies - 16 through 27 (of 27 total)
  • The topic ‘Jetpack connection error’ is closed to new replies.