Jetpack connection error message

  • Resolved anjanette

    (@anjanette)


    2 years, 1 month ago

    I am getting this error message

    “Failed fetching site data from WordPress.com (unknown_token). If the problem persists, try reconnecting Jetpack.”

    I tried reconnecting but nothing happens. after reconnecting, it still says “Failed fetching site data from WordPress.com (unknown_token). If the problem persists, try reconnecting Jetpack.”

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hey @anjanette,

    It looks like there’s a GoDaddy firewall that’s blocking your connection to Jetpack. Please reach out to their support team and ask them to adjust the settings and/or allowlist our IP ranges. You can find the full list of our IPs here:

    https://jetpack.com/ips-v4.txt

    Let us know how it goes!

    Plugin Support Alba (a11n)

    (@ctdealba)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

    Best,
    Alba

    Thread Starter anjanette

    (@anjanette)

    Hello, sorry for being MIA. I resolved this issue by deactivating and deleting WP Staging plugin. I figured out that the said plugin was causing the issue in jetpack.

    1. to [email protected]
Viewing 4 replies - 1 through 4 (of 4 total)
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