Jetpack Connection issue

  • Resolved stevebrett

    (@stevebrett)


    3 years, 11 months ago

    A month or more ago we were getting this error from Jetpack
    The registration secrets sent by your site do not match the ones the Jetpack server has on record.

    With help from the kind people here we determined that out host had blocked it in .htaccess. Once that was removed we were good to go

    Now suddenly the same issue is happening – and when we check .htaccess there is no block as before.

    I added this directive which doesn’t fix the issue either.

    <Files xmlrpc.php>
    order allow,deny
    allow from all
    </Files>

    Are there other things i could check?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anonymous User 3392934

    (@anonymized-3392934)

    Thanks for reaching out to us about this connection issue, and for detailing what you’ve already tried @stevebrett!

    It looks like your site’s xmlrpc.php file is either blank, or is being prevented from outputting anything:

    If this file is functional, it should display a message identical to this:

    Please confirm that xmlrpc.php isn’t a blank/0-byte file on your site’s server. If it is, replace it with the correct file. If it isn’t, your hosting provider may be able to provide additional guidance.

    I hope this helps! Please let us know if you have additional questions. ??

    Thread Starter stevebrett

    (@stevebrett)

    Mark thanks for your guidance. Her host doesnt allow us to either edit or replace that file “has to be done by an admin” we sent them a current copy 5 days ago and they haven’t done squat- So were going to move to a more responsive host.

    Thanks again for the help

    Thank you for updating us here. We’re marking this as resolved.

    If there is any other issue with your new hosting, please start your own thread, as per the Forum Welcome?
    https://www.ads-software.com/support/plugin/jetpack#new-post

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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