Jetpack connection to Store

Hi @maeastxwest,

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

Hi @swisha8c, thank you for your response.

Please see site URL below:

https://cattlebaron-tyger.co.za

@maeastxwest thanks for sending that link!

I took a look at your site, and I’m getting this error:

cURL error 28: Failed to connect to 154.0.171.135 port 443 after 10001 ms: Timeout was reached

We usually see this error message when there’s something blocking our IP addresses from accessing your site’s xmlrpc.php (needed for the Jetpack connection to work) or if there’s some kind of performance issue with the site. I did some checking on performance, and GTMetrix didn’t give the site a favorable score.

Please check in with your host on a couple of things:

• Ensure that they have our long list of IP addresses allowed: https://jetpack.com/support/how-to-allowlist-jetpack-ip/
• Ensure that you have enough server memory to run your site. I see that you have WooCommerce running as well, and that plugin recommends at least 256MB of WordPress memory.

• This reply was modified 1 year, 5 months ago by Swish (a11n). Reason: hit enter too soon :/