Jetpack Contact Form not sending emails

I have seen issues like this in the past with the Suffusion theme. Can you switch to the default TwentyTwelve temporarily, and try a test submission to your contact form, just to see if you get it?

Hi Richard. I tried. I switched to Twenty Twelve and tried both forms. Same thing happened: I found my well written text (Not just “test”) in the feedback. I also tried to send it from FireFox, just in case it was a browser issue. No luck.

I contacted my web host to see if they could help but they couldn’t and suggested I connect with you and see if there is a patch.

I’m no longer using Suffusion, however I’m concerned that the forms aren’t working on Twenty Twelve either…

What can we do about it? Thank you for your time!

So Richard: any ideas?… I have been waiting for a sign from you. Any solution to this problem? It’s not the theme, by the way, it’s the plugin: I have since changed theme (I’m using Customizr now), but the contact form still don’t work.

I would appreciate a reply. Thanks!

Please see: https://www.ads-software.com/support/topic/jetpack-staff-will-be-unavailable-until-october-7th?replies=1

Hi, thanks for your patience; as WPYogi pointed out, we were out until today, but I’m back now!

Let’s try a few things:

1) change the address that the form is sent to, as noted here: https://jetpack.me/2012/04/24/jetpack-1-3-released-contact-forms/4-email-settings/ (to see if the email recipient is the problem)

2) check if your WordPress site is able to sen demails properly, by following the instructions here: https://rtcamp.com/wordpress-nginx/tutorials/php/test-email-sending/ and trying out this plugin: https://www.ads-software.com/plugins/check-email/

Let me know what you turn up. Thanks!

AH-HA! I changed the recipient email address to a yahoo address, and the form works! (Should’ve tried it sooner).

Furthermore: when I entered the back-end of the form (where I enter the email settings for the form) the yahoo address was still showing, while the [email protected] address that I REALLY would like to use as a “catch all”, doesn’t seem to “stick”.

The info address is provided by GoDaddy: would you suggest I take it up with them from this point on, or might this still be a WP issue?

Also: all the emails I sent from either the “Contact Us” or “Free Consultation” forms are sent to the Feedback page on WP, regardless of the recipient address I have listed in the form.

When I installed the plug in that you suggested, that seemed to block the yahoo address from receiving any of my test emails, so I deactivated the plug in.

Where am I going from here??…

Follow-up on my previous post:

I did talk to GoDaddy support. They tried the JetPack on their end, and were not able to explain why my [ email redacted ] address would not “stick” while the yahoo does.

It seems that the form is causing a “reversal” in the email process.

Still: not sure how I can resolve this…

Help appreciated.

OK: last update. Mostly for the benefit of those who might have the same problem.

The issue was with the Web host. After the third attempt explaining what was not working it got solved. This is from the Web host, and I quote: “We have modified the server side settings”, so now messages from both the “contact us” form and the “free consultation” form, go where they should.

We can close this saga and hopefully never deal with it again!

Thanks!