Jetpack Cookies and Consent banner leaves line on page

  • Resolved Joe Litobarski

    (@joelitobarski)


    5 years, 8 months ago

    I seem to be having the exact same problem as this user:

    https://www.ads-software.com/support/topic/jetpack-cookies-and-consent-banner-leaves-line-on-page/

    I’ll quote them:

    “After clicking to accept cookies on the Jetpack Cookies and Consent banner, a thin grey line is left at the bottom of the screen which remains in the same place on the screen when the window is scrolled up. It doesn’t seem to matter in which widget area the banner is inserted, it’s always in the same place.”

    I’ve turned off all plugins, and it hasn’t made a difference. Switching to the Twenty Nineteen solves the issue, so it appears to be something to do with the theme.

    I’m running an adapted version of the Bootstra.386 theme by Chris McKenzie (converted to WordPress by Sal Ferrarello) using the Genesis Framework.

    I’ve made a couple of CSS tweaks, but the issue is still present when I roll back my tweaks.

    Any ideas what I’m missing?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor James Huff

    (@macmanx)

    In this case, I recommend getting in touch with the theme’s designer, they’ll have a better idea as to which class is interfering and how to get around that.

    Thread Starter Joe Litobarski

    (@joelitobarski)

    Ok, I’ve identified the problem. Apparently, it’s an issue if the theme uses the box-shadow property for its widgets. I restyled the banner so it didn’t use a box shadow and that solved it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Jetpack Cookies and Consent banner leaves line on page’ is closed to new replies.