Jetpack crm error

Hi @user123n,

Would you mind sharing more information about your site, so we can investigate further?

• WordPress core version
• PHP version
• Jetpack CRM version
• Any other CRM version installed on your site, and versions

Thanks!

hi, thanks for responding,

the information?you asked for:

• WordPress core version: WordPress 6.1.1
• PHP version: PHP 8.1
• Jetpack CRM version: 5.5.3
• Any other CRM version installed on your site, and versions: i dont have any other crm, the only think I did since installing jetpack is to create child-theme so i can costumize the invoice templtes, of course I did it folowing this manual: https://kb.jetpackcrm.com/knowledge-base/templating-how-to-change-templates-pdfs-portal-emails/

Hi @user123n!

Thanks for sharing those details! I tried the same setup except for the child theme and couldn’t replicate the issue.

Could you please try ruling out any possible theme conflict and also plugin conflicts?

Please try switching to the Twenty Twenty theme via Appearance > Themes, and try downloading the invoice again. If the issue is resolved then you know it’s a problem with the theme you’re using, so you might need to check your child theme again.

For checking if there’s a plugin conflict, temporarily deactivate all plugins except Jetpack CRM. Then, try downloading the invoice again. If the issue is resolved with all other plugins deactivated, you can reactivate plugins one by one while testing again to discover which plugin is causing the problem.

Let us know how it goes. Thanks!

Hi man, have you tried restarting your server and plugins?

@user123n

hello @aicee11,

I tried switching to the default theme and deactivating the other plugins but the error still occurs.

its resolved , the cause of the error was that there was no cliente portal page asigned

Hi @user123n!

Glad to hear the issue is now resolved and thanks for sharing how it got resolved! That’s definitely helpful! ??