Jetpack don’t work

  • Hi, now I have tried most things without Jetpack working. This comes up first: “Jetpack encountered an error and could not display the admin panel. Please try updating the page.” I have updated several times without any help. It loading all the time. When I run Jetpack Debug it says that everything works well.
    And when I have to edit a product, it does not work at all, then comes the next banner: A critical error has occurred on the website. Check the email to the site’s administration address for further instructions. The website loses power and loads but nothing happens.
    I have tried disabling the extensions I have, and I have run xmlrpc.php with a positive result: “XML-RPC server accepts POST requests only.”. so what do i do?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @admin227

    According to our Jetpack Debug, your site is not connecting because of the error:

    
error: test can post xml to xmlrpc

    And another server error:

    
ERROR: cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received

    This means the xmlrpc.php or this site itself is either taking way too long to load and Jetpack is giving up, or we are getting blocked by your host and/or a security plugin. Jetpack, the WordPress mobile apps, and some other plugins and services use xmlrpc.php file to communicate with your site, but some hosts block connection requests to that file.

    To fix this issue, please do the following:

    1. Allowlist Jetpack’s IP range

    If your host, or a security plugin you’ve installed, only offers XML-RPC access by allowlisting IP addresses, then they will need to allowlist the IP addresses listed here:

    * https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

    Please note that these IP addresses could change (or more could be added) at any time. For that reason, we recommend your host uses the machine-readable versions of these IP ranges in JSON or plain text format to automate configuration changes on their systems.

    2. Contact your hosting provider/developer about making your site more efficient

    There are many factors causing Connection timeout errors that can only be controlled and fixed by your hosting company. For instance, if their DNS servers cannot resolve requests in a timely manner, this will cause cURL requests to timeout.

    Another scenario could be slower connectivity or networking issues with your hosting server.

    I recommend contacting your hosting provider’s support to discuss potential hosting environment issues leading to timeout error and your site’s slow speed.

    I see that your site is behind Cloudflare (a CDN and DDoS protection service), which may be contributing to this issue.

    Could you please try pausing Cloudflare as described [here](https://support.cloudflare.com/hc/en-us/articles/203118044#h_8654c523-e31e-4f40-a3c7-0674336a2753), please?

    The steps [here](https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/) will help to ensure that your site is optimized to work well with Cloudflare.

    After you’ve made the changes, try again to see if the issue persists.

    Let me know if you have any questions.

    My best regards,

    Thread Starter Jan-Ove Johansson

    (@admin227)

    Thanks for helping me! I have done everything except contact my host. But unfortunately, it is the same result now. If I click on the Admin panel in the Jetpack tab, the page will come up, but it just stands and loads and loads.

    Regards
    Jan-Ove

    Thread Starter Jan-Ove Johansson

    (@admin227)

    Update!
    I had to uninstall Jetpack, because the whole page became dull with, among other things, white page.
    But I still want to thank you for helping me. Wondering what happened when I started with Jetpack many years ago, there were never any problems, it just went and went. Technology has passed us…

    Best regards
    Jan-Ove

    Thread Starter Jan-Ove Johansson

    (@admin227)

    I had to uninstall Jetpack, because the whole page became dull with, among other things, white page.
    But I still want to thank you for helping me. Wondering what happened when I started with Jetpack many years ago, there were never any problems, it just went and went. Technology has passed us…

    Best regards
    Jan-Ove

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Jetpack don’t work’ is closed to new replies.