Jetpack encountered an error and was unable to display the Dashboard.

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

/wp-json/jetpack/v4/connection/register:1

Screenshot

Hi @infinitee

After running some tests, it looks like there may be an outdated or incorrect security token on your site causing this problem.

To fix this issue, can you please deactivate and delete Jetpack entirely, and then reinstall it, as described here:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

*Please note* you shouldn’t lose any data (including stats and followers), but your settings will be reset so you’ll need to set them again after reinstalling and reconnecting.

Let us know if that helps!

I uninstalled and deleted it twice, cleared all caches and al I get is…

“An error occurred. Please try again.”

The REST API is used to populate those areas of the dashboard

It looks like your server is blocking Jetpack from making the proper API calls. WordPress.com and the Desktop app require the API to be working with your site in order for you to use either one of the services.

For example, here is what we see if the connection is working properly:
https://public-api.wordpress.com/rest/v1/sites/ma.tt

Here’s what we see for your site:
https://public-api.wordpress.com/rest/v1/sites/201378934

Since your site returns a “API calls to this blog have been disabled” error for this page, I would recommend that you get in touch with your hosting provider to see if they can solve this block.

Will do and report back!

Turns out there was a symlink and server IP problem. The IP has been corrected and migration is in effect. I will give it another try when migration is complete.

Thanks!

Sounds good, please let us know if you continue to have trouble once that is complete.

The error I am still getting is the same:
“Jetpack encountered an error and was unable to display the Dashboard. Please try refreshing the page.”

I have un-installed and re-installed it a few time with the same error.

From my host…

Ok, so I definitely saw DNS as correctly updated now and confirmed again that there no server level Rest API blocks on the GRID. Have you checked with JetPack support since this update of the IP? It’s possible they can see and identify any further errors since the IP change definitely should’ve had it pulling from the correct place now especially after uninstalling and reinstalling the plugin multiple times. Many other users use JetPack on the GRID just fine.

Hi there

From our end your connection is looking good now. Are you still seeing this error?

I just tried using incognito and the problem persists.

DevTools:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

https://www.savagemonkband.com/wp-json/jetpack/v4/rewind?_cacheBuster=1641814598854

• This reply was modified 2 years, 10 months ago by Infinitee.

Hi @infinitee

I’ve taken a look into your site, and I can confirm that the Jetpack connection is working properly, as my colleague Dan had mentioned.

Taking a further look into the link you’ve shared, I can see that the issue is with the REST API endpoint of your site, which is inaccessible since the server is returning an error, specifically with the response code 500.

If you’ve removed Jetpack from the equation, and just tried to access the REST API endpoint, you would get the same error:

https://www.savagemonkband.com/wp-json/wp/v2/posts

First, I’d recommend checking this article to go through the recommended steps:

https://meowapps.com/fix-wordpress-rest-api/

If the issue persists after that point, I’d suggest if you’ve worked through this with your host since this is basically happening with a built-in WordPress core function that’s ultimately returning a server error; there was also a similar issue to this one before below:

https://www.ads-software.com/support/topic/rest-api-returns-500-error-code/

Best,

After resaving permalinks the connection is working and all is good! Thanks for your help!