Jetpack encountered an error and was unable to display the Dashboard. Please try

Hi @afrehdo

While your site is publicly accessible, we cannot access your site’s XML-RPC file:

https://DOMAIN.COM/xmlrpc.php

This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

XML-RPC server accepts POST requests only.

This is likely causing the issues with your dashboard.

You can see a working example here:

https://wp.cloud/xmlrpc.php

Since your site returns a 404 error for this page, I would recommend that you check the following:

1. Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.
2. Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
3. Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack

Hello @afrehdo,

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Hello @erania-pinnera ,

I just saw the reply and did not see the reply earlier. Allow me to check the response and act before closing the ticket.

The issue is not resolved yet.