JetPack Error

This error message is not only appearing when I’m in the WordPress Admin area…. it’s also appearing on the live site! Help!

I had the same issue, and here is where I found the solution that worked for me: https://jetpack.com/support/custom-css/

“If a classic theme is installed on your site, the Jetpack Custom CSS feature must be activated to be effective. Look at the?Theme enhancements?section in?Jetpack > Settings > Writing?in your site’s dashboard: if the Custom CSS button is toggled off, your site is not using the feature, and the deprecation won’t impact it.”

I went to the Jetpack dashboard, followed “Jetpack > Settings > Writing” as it says, and I toggled off the Custom CSS button. That took away the error message for me!

Hi @jackmckenna ,

On my JetPack dashboard I see: “Jetpack encountered an error and was unable to display the Dashboard. Please try refreshing the page.”

This error message typically occurs when PHP errors are being output on the front end of your site. We have discussed this in our support doc here: https://jetpack.com/support/getting-started-with-jetpack/troubleshoot-jetpack-connection-error-messages/#jetpack-encountered-an-error-and-was-unable-to-display-the-dashboard.

To resolve this issue, you can disable the output of PHP errors on the front end. You can follow this guide to accomplish this: https://www.wpbeginner.com/wp-tutorials/how-to-turn-off-php-errors-in-wordpress/.

As for the second error, please follow the helpful suggestions @asianswan shared from here and let us know if you’re still seeing issues.

Thank you!

Hey @jackmckenna,

Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

I am facing the same error on my website, i tried all the suggested solutions but still am facing the same problem. I can even disconnect my website to jetpack