Jetpack Error: An error of type E_ERROR was caused in line 38

  • My site was updated automatically to WordPress 5.2.2 on June 19th. On July 2nd,
    I received an email from WordPress stating my site was experiencing a
    technical issue.

    Wordpress caught an error with the plugin, Jetpack by WordPress.com. The link
    to the page where the error was caught
    is: (https://www.ultrachicfashion.com/wp-cron.php?doing_wp_cron=1562091605.3270640373229980468750).

    Error Details
    =============
    An error of type E_ERROR was caused in line 38 of the file
    /home2/ultrachi/public_html/wp-content/plugins/jetpack/class.jetpack-ixr-client.php.
    Error message: Class ‘AutomatticJetpackConnectionClient’ not found

    I have contacted Jetpack and was informed that after the most recent update Jetpack may be conflicting with one or more of the plugins installed and active on your site. I should contact my host. Jetpack requires PHP 5.6 to run properly. My site is running on version 5.6.40.

    I contacted my host. As a result, the support theme downgraded my WordPress version to 4.9 and disabled all of my plugins. I was told to activate each one by one until the error screen displayed on my website.

    I waited a full day and have not activated any plugins yet and the following is still showing on my screen: The site is experiencing technical difficulties.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I’d suggest looking for jetpack support here: https://jetpack.com/support/

    Did it come up when BlueHost finished up their work?

    Your RSS feed is working…

    The home page is broken but the deep links are working well enough so I’m thinking it’s a plugin myself. Probably JetPack and possibly the Facebook parts of JetPack maybe. Or the Widgets section.

    PHP 5.6.40 is good enough right now and 4.9.9 or 4.9.10 is fine to run but I’m seeing your plugins active again… at least W3 Total Cache is answering.

    Could you go in via FTP or your Bluehost Control panel and find the plugins directory under WP-Content and rename that directory from plugins to plugins1234 or something like that?

    That will shut down every plugin you have including the mu and drop-ins… hopefully, that will get you back to running.

    You can then rename the plugins directory back while logged into the dashboard and see if it will behave well enough to let you disable all the standard plugins and try again.

    From there it’s a matter of turning them on one at a time (slowly) until something breaks.

    Thread Starter Ultrachic Fashion

    (@stylishone)

    After renaming the plugins directory to plugins1234 all plugins were disabled and the homepage did load. After renaming the plugin directory back, the homepage would not load. All other pages loaded with a few glitches. The necklaces I have listed are not showing up under the Jewelry category among many other items I have listed as in stock.
    I began activating the WooCommerce plugin and WooCommerce Stripe. My homepage is still displaying, The site is experiencing technical difficulties.

    Should I deactivate and delete the Jetpack plugin. What other plugin do you recommend that has the same features as Jetpack regarding site security, downtime monitoring and backups?

Viewing 3 replies - 1 through 3 (of 3 total)
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