Jetpack fatal error

  • Resolved vickydhumale

    (@vickydhumale)


    5 years, 10 months ago

    After updating to latest version of Jetpack, I gets below message and site got down. I also have updated PHP file version. I am not able to activate this plugin.

    Warning: require_once(/home/content/n3pnexwpnas02_data01/31/4048831/html/wp-content/plugins/jetpack/sync/class.jetpack-sync-actions.php): failed to open stream: No such file or directory in /home/content/n3pnexwpnas02_data01/31/4048831/html/wp-content/plugins/jetpack/jetpack.php on line 73

    Fatal error: require_once(): Failed opening required ‘/home/content/n3pnexwpnas02_data01/31/4048831/html/wp-content/plugins/jetpack/sync/class.jetpack-sync-actions.php’ (include_path=’.:/opt/remi/php72/root/usr/share/pear:/opt/remi/php72/root/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/content/n3pnexwpnas02_data01/31/4048831/html/wp-content/plugins/jetpack/jetpack.php on line 73

    Please someone expert help me on this regard.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    The error indicates that some files are missing from your installation of Jetpack. This sometimes happens when your site fails to complete a plugin update, because of limited resources during the update process.

    To solve this issue, log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    https://codex.www.ads-software.com/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    
wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    I hope this helps.

    Thread Starter vickydhumale

    (@vickydhumale)

    thanks Sir

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Jetpack fatal error’ is closed to new replies.