Jetpack has detected an error syncing your site

Hi @ygourvennec

One error we’re seeing a lot for your site is Error: Too many redirects – this is impacting the sync feature of Jetpack.

If you have redirection plugins set up, you may need to see if there is something misconfigured with them.

Hi @bruceallen I do have a redirection plugin. I went to the options panel and
indeed there are mistakes in there. Here’s the report
I will contact support and follow up on that. Thanks for your kind help.
https://1drv.ms/b/s!AquIMRUFGtO_iO1h61oWt0PBHTRPCw?e=5R8CSj

• This reply was modified 3 years, 1 month ago by Yann Gourvennec.

Thanks for the update.

We are still seeing the redirection issue, so it does not appear that you have resolved this yet. Once you have, let us know and we can test the connection for you.

Thanks for getting back to me on this issue Bob,

I contacted the developer of my redirection plugin and here is his answer

“You have one working REST API route and that is sufficient.
The problems with the other REST API options have no impact on this issue.
If you have created a redirect that is affecting Jetpack then you will need to look at that redirect directly. Also, other things may redirect.
I will add that Jetpack support didn’t say where they are seeing the too many redirects error, or how it is impacting Jetpack. It would be easier for you to fix the problem if you knew what exactly is affecting Jetpack.”

I do not know where to look. How could I find a redirection issue (a loop maybe?) amongst 3,467 redirects?

Can you pinpoint a particular URL as it appears you are seeing it at your end? In that case, I’d be able to correct it.

Hi @ygourvennec,

We don’t see what is specifically generating the “too many redirects” error, so we aren’t able to pinpoint the exact URL to fix it.

Do you think you can go ahead and fix all the errors appearing in the redirection plugin? This way Jetpack should be able to work as expected, and at the same time, you might be fixing another plugin potential issue.

On a semi-related note, I wasn’t able to see the image you shared above with the mistakes on the redirection plugin. This is possibly beyond our scope of support, but I’d like to take a look at it anyway. You can share again that screenshot if using something like Snipboard or Imgur and post the link here.

Thanks @erania-pinnera
Unfortunately no, I cannot see what the problem is otherwise I’d correct it right away. I suspect it must be a redirection going into a loop or something but I haven’t found anything in there to help me with that.
It looks like I’m going to have to live with this until the end of time.
Here’s the image you missed. HTH
https://snipboard.io/Z2oh4f.jpg

Thanks for providing more information. I see that we’re having trouble accessing the REST API on your site. It is accessible here:

https://visionarymarketing.com/wp-json/

From what it looks like, the links in the screenshot are attempting to redirect to the URL, but I am wondering if when you aren’t in English it is trying to redirect back to French and causing a loop.

In any case, I would suggest reaching out to the authors of the Redirection plugin to see if they have suggestions for how to fix this.

Unfortunately, we are not able to assist with server configuration.

Hi Bob, Thanks for your kind help.
I did reach out to them and couldn’t get a response other than me having at least one REST API working and this being sufficient. I had checked the Json link already and I can access the page without any problem. I tried and fiddle with the options and I tried to use the default API instead and it failed. Fortunately, I was able to switch it back on. Phew!…
Thanks for trying anyway I will get back to them once more and try my luck.

• This reply was modified 3 years ago by Yann Gourvennec.

I’m sorry that we haven’t been able to resolve this. I did notice that we also can’t access the xmlrpc.php file that Jetpack uses to communicate with your site:

https://visionarymarketing.com/xmlrpc.php?for=jetpack

It is being redirected to the /en/ homepage. This will also need to be sorted out for Jetpack to connect.

Not to worry Bob, you’ve tried and this is much appreciated.

Anyway, I think we may have something there with the xmlrpc issue.
The plugin developer mentioned something that may have to do with a language plugin issue. I do have WPML installed and the site is available in two languages, French and English.

I have a redirection setup from visionarymarketing.com to /en or /fr according to the language of your browser. I need this because otherwise, only the English page would be shown to users.

As you mentioned the xmlrpc issue I checked the redirection set up and found this
https://snipboard.io/7hFY48.jpg

I have a hunch one may have found the problem there.
Can I disable these redirections?
Without losing the main redirect from .com to either English or French

Yours thoughts welcome.

Hi Yann

Yes, you should be fine to disable those (you can try it anyway and enable them again if it causes any issues).

However, the xmlrpc.php page should be at the site root, without either /en or /fr and that is currently giving a 404 error:

https://visionarymarketing.com/xmlrpc.php

Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.

Let us know how it goes!

Hi Dan, Thanks for getting back to me about this.
A. I placed the xmlrpc.php file at the root. Yet, visionarymarketing.com/xmlrpc.php seems to redirect to the website. To check things out I placed an identical .txt renamed version of the PHP file at visionarymarketing.com/xmlrpc.txt
B. I disabled all four redirections.
https://snipboard.io/vAjahL.jpg
It seems the redirection to the English site isn’t working anymore as a result. A bit of a bummer. If your browser is set to English, you will be taken to the French site. This is utterly confusing. I’m not sure what did this. I tried to reinstate the redirections and it didn’t work either. Why on Earth is it so hard to set up a multilingual website with WP??!!
C. When I checked those redirections, they didn’t seem to work anyway.
https://snipboard.io/JwLGNW.jpg
Have a great weekend

Hi Yann

I’m afraid we may have reached the limits of our support here. From our end, we need the xmlrpc.php file to be accessible at https://visionarymarketing.com/xmlrpc.php for Jetpack to connect properly.

We’re not very familiar with the specifics of how WPML and Redirection work, so it’s probably worth contacting their support for help figuring out why the xmlrpc file is redirecting, and why your language redirections are no longer working as expected.

Hi Dan, fair enough. I’m currently reviewing the issue with someone with way more technical abilities than mine and we’ll get it solved. As an aside, in the meantime, 5.8.2 was installed and the heath status changed to “good” automatically.