Jetpack has locked your site’s login page

  • Resolved Stephen

    (@ssgconline)


    3 years, 3 months ago

    Hi,

    I have bought this site & when I first attempt to login I get this message. When I entered the email address of the seller, I get Oops, we couldn’t find a user with that email. Please try again!

    Can someone please tell me how I can get past this JetPack screen?

    Thanks,
    Stephen

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi there

    If Jetpack Protect has locked you out, you can find instructions for troubleshooting that here:
    https://jetpack.com/support/protect/#troubleshooting

    Hello @ssgconline

    If the instructions sent by @drawmyface didn’t work, you can ask to your hosting support to deactivate Jetpack via their end to guarantee direct access to the site.

    After you update your user (with a new password), you can ask them to reactivate the plugin for you. This way the login should work with Jetpack Protect activated.

    If that doesn’t work, please contact us via this contact form.

    Please include a link to this thread in your message.

    Let me know if you have any questions.

    My best regards,

    Michelle C.

    Anonymous User 18700194

    (@anonymized-18700194)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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