Jetpack help page incorrect

  • Resolved velvetlounger

    (@velvetlounger)


    3 years, 4 months ago

    HOw do I get ahold of Jetpack to let them know the instructions on the link I shared is incorrect.

    Jetpack connected by default to the work wordpress.com account. Trying to change it to a different wordpress.com account is making me fell like I am stupid.

    Clicking on “manage account” gave me the option to “disconnect” jetpack, which actually uninstalled the the plugin from the site.

    I’m going to try reinstalling and cross my fingers I can get it to connect to the correct wordpress.com account.

    Am I doing something wrong here? why is this documented so poorly? If anyone can direct me to a good resource on this topic I would be grateful.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @velvetlounger

    I am glad to help!

    Could you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:

    1. Go to the **Jetpack** menu in your WP-Admin dashboard
    2. Scroll down to find the *Connections* area.
    3. Click *Manage site connection*.
    4. Click **Disconnect** and follow the prompts to complete the disconnection process.
    5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.

    This handy guide explains the full process in more detail:

    [https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack)

    Let me know if you have any questions.

    My best regards,

    Michelle C.

    Thread Starter velvetlounger

    (@velvetlounger)

    Thanks Michelle. I got it sorted on this end.

    Keir

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi Keir,

    I got it sorted on this end.

    Thanks for updating us!

    I’m marking this topic as resolved. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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