Jetpack is blocking users from logging in – Attention needed

  • Resolved celin007

    (@celin007)


    2 years, 9 months ago

    Hi

    I have WP multisite (150+ subsites) with 100+ admins, recently migrated the sites from VM to Azure App Services, since the migration more than 70% of the users are blocked by JetPack from logging in through WordPress dashbaord /wp-admin.

    The message admins get are : “JetPack has locked your site’s login page”
    “JetPack has blocked your IP from logging in”

    The users’ personal IP address has to be whitelist manually to make them able to log in. However, this is not a permanent solution as the admins change their working locations.

    Can anyone please assist?

    Kind regards
    Celin

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @celin007,

    I’m sorry to hear about the trouble, but thanks for reaching out.

    I’d like to run some more tests with you on your site to try to figure out what’s happening. Could you contact us via this contact form and mention this thread? Please also share the IP that’s been blocked.

    You may also want to check this support page, especially under the “Jetpack locked me out. What can I do?” section; it can help you troubleshoot the issue before reaching out to us.

    Let me know how it goes and if you get stuck at any step, just contact us via the link above and we’ll be glad to help.

    Thread Starter celin007

    (@celin007)

    Thanks, Stef (a11n), I have sent a request via contact form.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Jetpack is blocking users from logging in – Attention needed’ is closed to new replies.