Jetpack is breaking my site

  • Resolved chasecollectibles

    (@chasecollectibles)


    2 years, 4 months ago

    I have a big white bar above my header and product pages are not showing on product pages because of jetpack. This issue only happens when the jetpack plug-in is enabled. So I disabled it for now.

    How can I fix this issue when the plug-in is enabled?

    The page I need help with: [log in to see the link]

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  • Hello @chasecollectibles

    It’s possible that there might be a conflict with a plugin or the theme.

    I know it’s less than ideal, but would you please try to disable all of your plugins except Jetpack. Then try testing again to see if the error persists. If it goes away, we’ll know that another plugin is interfering here. You can find out which plugin is the culprit by enabling each plugin one by one and repeating the test after each one.

    If it’s still not working after disabling the plugins, it may be the theme. Would you please switch to one of the default themes to see if that fixes it? If the issue is resolved then you know it’s a problem with the theme, and you’ll need to contact the theme author for further assistance.

    Let me know if you have any questions.

    My best regards,

    Michelle

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