Jetpack is not connecting

  • Resolved sjlabar

    (@sjlabar)


    7 years, 6 months ago

    Hello,

    I am using Jetpack on my site https://urdumania.net/ but for some reason, it is not connecting to the dashboard, tried several times, but no success. Is there any known issue regarding connecting? Please explain.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Do you use a caching plugin or service on your site? If so, could you try clear your site’s cache?
    Once you’ve done so, go to Plugins menu in your dashboard and deactivate, then delete the Jetpack plugin.

    You can then reinstall Jetpack from scratch and try to connect again.

    If you don’t have a caching feature, or you aren’t sure where to find it, we have a little alternative connection route plugin you can use.

    Can you download this plugin:
    https://github.com/Automattic/jetpack-addons/archive/add/old-connection-flow.zip

    Download the file, then go to Plugins > Add New > Upload in your dashboard to install and activate the plugin. Could you then try to connect again to WordPress.com? Once you’re connected, you can deactivate and delete this little plugin.

    Let me know how it goes!

    Thread Starter sjlabar

    (@sjlabar)

    Hello Jeremy,

    Thank you for the response, this addon plugin works great ??

    Thanks again

Viewing 2 replies - 1 through 2 (of 2 total)
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