Jetpack issue disables site and dashboard

  • Resolved stan pauler

    (@stan-pauler)


    10 years, 1 month ago

    I connected jetpack in my new site with the same wordpress.com account that i have connected my old one site that still exists cause i thought it would be ok. After one day a jetpack error appeared in my old site and the whole site and dashboard turned white. I contacted my host and i deactivated the jetpack plugin and the site became live again. After i activated jetpack again and the same error appreared again. Now I have deactivated jetpack so the site can be accessible. What I should do to solve the issue and to continue using the jetpack plugin? my site is https://www.truthinsideofyou.org . Please help. Thanks.

    https://www.ads-software.com/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    You can indeed connect multiple sites to a single WordPress.com account. The problem here is most likely caused by something else.

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    Thread Starter stan pauler

    (@stan-pauler)

    The problem is that in the site i have deactivated jetpack so the site is still live.when i activate it both site and dashboard turn white, so i cannot access my dashboard to the debug option. I contacted my host and they informed me that this is the issue:
    PHP Fatal error: require_once(): Failed opening required ‘/home6/truthin9/public_html/wp-content/plugins/jetpack.old/functions.twitter-cards.php’ (include_path=’.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear’) in /home6/truthin9/public_html/wp-content/plugins/jetpack.old/class.jetpack.php on line 748
    What should I do Jeremy? Thanks a lot for your response and help.

    Thread Starter stan pauler

    (@stan-pauler)

    I updated all the functions of wp, the i reinstalled jetpack and now everything seems to work perfectly… If the issue reappears i will contact back. Thanks for the support!

Viewing 3 replies - 1 through 3 (of 3 total)
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