Jetpack keeps disabling itself, making my site inoperational

  • Resolved Michael Dashow

    (@mdashow)


    1 year, 5 months ago

    Every few days or so, I will come to my site and most of it isn’t working: I can’t go to many of the site’s portfolio page. Because my pages rely on Jetpack Portfolios, they don’t work at all when Jetpack is disabled… and Jetpack seems to deactivate itself fairly regularly. It’s easy enough to fix – I just go to plugIns and activate Jetpack again – but doing so requires my constantly checking my site to see if Jetpack had disabled itself again. I thought maybe turning off auto-update might help, that it was deactivating itself when it got a new version, but even turning that off hasn’t helped. Why does Jetpack keep getting deactivated, and how do I stop it from doing so?

    • This topic was modified 1 year, 5 months ago by Michael Dashow. Reason: spellling fixes

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • BUMP. This is happening to my site as well.

    Thread Starter Michael Dashow

    (@mdashow)

    Jetpack just uninstalled itself yet again (even though I have Auto-Update turned off.)

    So then I had to go in and update Jetback and go through the set-up process, which is not in and of itself a difficult process but it’s downright annoying to be forced to do it every few days or else my entire web site is non-functional. And now that I’ve done that, one of my pages – my Illustration portfolio, the most important one for me to get freelance illustration gigs – still isn’t working. I don’t know why, but it was working fine before Jetpack went down again in the last half-day.

    I really wish someone from Jetpack could help me figure out why it keeps uninstalling itself and making my web site non-functional every few days!

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hello @mdashow and @zachar25.

    We appreciate your reports and understand the frustration you’re experiencing with Jetpack deactivating itself on your websites. This is certainly an unexpected behavior, and we’re here to assist you in resolving this issue.

    We’re already in contact with @mdashow via email, so @zachar25, please feel free to reach out to us privately here as well: https://jetpack.com/contact-support/. When you do, kindly provide your site’s URL so that we can conduct a thorough investigation.

    Thank you for your cooperation!

    Why this thread resolved? What the solution?
    This happening to my website as well..

    Thread Starter Michael Dashow

    (@mdashow)

    Jetpack wrote to me to suggest some specific other plug-ins to disable, as they might have been causing the problem. (They were “PHP Compatibility Checker” and “WP Fastest Cache”.) I disabled them and the problem did not stop happening. Next they suggested changing my password. Super simple… and yet, it seems to have worked! So while I am not a Jetpack expert – if I were I wouldn’t have needed to create this post! – changing your password is a really easy thing that you might try.
    To do it,

    1. Visit your admin profile page by going to?https://your-site-name-or-URL-here/wp-admin/profile.php.
    2. Scroll down to the section where you see ‘Change Password.’

    Good luck!

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    @candrawiguna

    If you’re still having issues, could you please start your own thread, as per the Forum Welcome guidelines

    https://www.ads-software.com/support/plugin/jetpack#new-post

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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