Jetpack no longer reading stats after update

screenshot

Hi @rickaero,

I checked and your website is properly connected to the WordPress.com account via the Jetpack plugin. The stats for the website are also getting recorded.

If you are still having the issue with accessing the websites/stats on WordPress.com please try clearing the browser’s cache completely and check if this fixes the issue.

Best,

thanks for checking. I have cleared the cache and meme cache too. still no stats loading in my admin.

I also double checked the connection in Settings/my Jetpack. everything looks good except for receiving stats. thanks!

Hi @rickaero,

Thanks for getting back to us.

I see from your records that you have installed the Complianz | GDPR/CCPA Cookie Consent plugin on your site. The plugin has known compatibility issues with Jetpack Stats.

There is a workaround to address this issue on a support thread for the Cookie Consent plugin here: https://www.ads-software.com/support/topic/complianz-kills-jetpack-stats/#post-14402302

Please follow the suggestions there and let us know if you are still having issues with your stats not being recorded.

We will be waiting for your update.

Best,

• This reply was modified 1 year, 8 months ago by Tamirat B. (a11n).

great, thanks! I turned off the integration. I’ll see how it goes. Best

that did the trick, i’m seeing Stats again. thanks a ton for your help!

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