Jetpack Non-Commercial

Hello @grobishta – I checked the website that you mentioned above and found on the website you are accepting donations. Organizations that accept donations through website will be required to upgrade to a paid or commercial Stats plan as per our terms mentioned here.

Could you please upgrade to a?paid plan?to continue using Jetpack stats?

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Another issue I found on your website is I see your site is npt able to connect to Jetpack!

While your site is publicly accessible, and the XML-RPC file is also working: https://www.example.come/xmlrpc.php [replace “example.com” to your site’s actual address], but for some reason, Jetpack is not able to make XML-RPC requests on your site. This file is used by Jetpack and other plugins and apps to connect to your site. If you want to know details about XML-RPC and how it helps Jetpack, you can check our detailed guide here:

• https://jetpack.com/support/jetpack-and-xml-rpc

We have a tool that we use to see how the XML-RPC requests are handled by your server.

• https://ratelimit.rudyfaile.com

When I entered your site there, I found your hosting provider is intermittently not responding correctly. If you also enter the site address there, you will see there is “403 Forbidden” which means that your hosting provider server is unable to handle the request.

If we see “200 OK” response there, then this is the ideal response we need for all requests, but this response is not showing there; and we only have “403 Forbidden” reponses.

Can you please contact your hosting provider and check if they are blocking access to this file for Jetpack? Also, please find the IP ranges for the connection between your site and Jetpack/WordPress.com here, and ask them to whitelist them for HTTP connections on your site:

• https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/#allow-all-communications

Let me know how it goes!

Hi there, @grobishta,

Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!