JetPack not recording stats for newer posts

  • Resolved whichgodsaves

    (@whichgodsaves)


    4 years, 5 months ago

    I have two sites, both with Jetpack & Post Views Counter. The numbers from the two of them line up pretty close on one site, but not on the other. Just noticed that none of my newer posts show up on JetPack stats – not in the widget or the full stats page (for the site with the problem – OK on the other). According to Post Views Counter, they are getting traffic. I accessed myself from a different browser to verify – my views didn’t show up either. What can make that happen?

    Site with problem is

    thanks!

    • This topic was modified 4 years, 5 months ago by James Huff. Reason: redundant link removed

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support supernovia

    (@supernovia)

    @whichgodsaves the site seem to have a connection error. Can you head to https://jetpack.com/debug and paste your address there, then ask your host for help with addressing the errors?

    You can also have them try curl -I https://godversusreligion.com/xmlrpc.php – I get a 405 error there.

    Thread Starter whichgodsaves

    (@whichgodsaves)

    Hi – I contacted bluehost and when they tried those things, didn’t get any errors. They asked if you can send me the errors you received. BTW – I ran the debug myself and also didn’t get any errors – came back clean.

    Plugin Contributor James Huff

    (@macmanx)

    At least according to tests from our end, Jetpack is working properly at https://godversusreligion.com/ now.

    Are you still having trouble with this?

    Thread Starter whichgodsaves

    (@whichgodsaves)

    It does seem to be doing stats correctly now. I was looking for similar issues and found one about possible problems when uninstalling / disconnecting Jetpack. I did that several months back as part of troubleshooting another problem. Jetpack was stuck in that circle in the stats widget – turned out be be a problem with another plugin, but I did disconnect and then reinstall Jetpack as part of that.
    A few hours ago, I disconnected and reconnected. So far, it is recording views on recent posts again.
    Hoping it resolved now. Thanks

    Thread Starter whichgodsaves

    (@whichgodsaves)

    I guess this maybe isn’t resolved. I got far enough with Bluehost to see that the site is often very slow – apparently causing Jetpack to lose connectivity. Put in Cloudflare and things are getting better.

    My question at this point is – are the stats from Jetpack likely to be off because of the previous issues, or should they be correct? I analyzed awstats for June and it shows 16,715 views (for legit posts, filtering out everything other than an actual post) so far this month. Jetpack shows 3.408.

    thanks!
    chris

    Plugin Contributor James Huff

    (@macmanx)

    AWStats does not filter out bots visits, like search engine spiders, spam bots, etc. It also doesn’t filter out spam referrers.

    We do ours best to filter those out, so you only see human visits, hence the discrepancy.

    Thread Starter whichgodsaves

    (@whichgodsaves)

    I believe it’s an over simplification to chalk it up to that. Something happened to drastically change what’s reported by Jetpack somewhere around feb or march. There was a site problem around that time – and it seems like something got messed up. Would be nice to fix, but …

    Plugin Contributor James Huff

    (@macmanx)

    Oh no, what I meant over all is don’t compare Jetpack stats to AWStats. ??

    I think you’re on the right path though that maybe the site’s slow load speed lead to browsers eventually timing out on a few elements. Since our stats script is one of the last to load, that makes the most sense.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘JetPack not recording stats for newer posts’ is closed to new replies.