Jetpack not showing statistics on my dashboard

  • Resolved alinaangel

    (@alinaangel)


    9 years, 3 months ago

    Hello!
    I am really confused about this issue. Yesterday I install Wp-Statistics plugin for detailed stats of my blog. Jetpack and wpstatistics both were working fine and showing me statistics but after some time when I check jetpack statistics it start giving me following error.
    “There seems to be a problem with your site’s ability to communicate with Jetpack!”
    After getting this error i disable and uninstall wp-statistics but the issue did not resolved. I also deactivate and uninstall jetpack and than again install and connect but still getting this error. I clear cache etc but my issue still exists. plz any one help me I am very worried about this issue. my blog address is https://simplenaildesignss.com

    https://www.ads-software.com/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter alinaangel

    (@alinaangel)

    now I am getting this error.
    We were unable to get your stats just now. Please reload this page to try again. If this error persists, please contact support. In your report please include the information below.

    User Agent: “Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.155 Safari/537.36”
    Page URL: “https://simplenaildesignss.com/wp-admin/admin.php?page=stats&noheader”
    API URL: “https://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&page=stats&blog=93395518&charset=UTF-8&color=fresh&j=1:3.6.1”
    http_request_failed: “Operation timed out after 90001 milliseconds with 0 bytes received”

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following:

    1) Go the Jetpack menu in your dashboard
    2) Click on “My Jetpack” at the top of the page.
    3) Click on “Disconnect Site from WordPress.com” if your site is currently connected to WordPress.com.
    4) Confirm the disconnection.
    5) Click on the Connect button to connect your site to WordPress.com again.

    If that doesn’t help, can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    Thread Starter alinaangel

    (@alinaangel)

    Thanx Jeremy for your reply and I am happy to tell you my issue is resolved automatically. I checked my blog after 5 or 6 hours and my jetpack stats were working and at this moment every thing is fine for me. Thanx for your reply.

Viewing 3 replies - 1 through 3 (of 3 total)
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