Jetpack plugin hangs when updating

  • Resolved Dubsy

    (@dubsy)


    4 years, 11 months ago

    Hello,

    I’m trying to update my Jetpack plugin but it keeps hanging and I get stuck in maintenance mode. I have tried a couple of times (after deleting the maintenance file so I can access my site again) but I keep having the same result.

    Jetpack version that I’m trying to upgrade too: Version 7.9
    My WordPress version is: 5.2.4
    My theme is: Generate Press (with GP Premium plugin)
    My host is: SiteGround

    Thanks
    Tina

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Which version of PHP are you running?

    Thread Starter Dubsy

    (@dubsy)

    7.1 – that’s the ‘safest version’ recommended by Siteground (or so my backend states).

    Plugin Support fresatomica

    (@fresatomica)

    Thanks for the info. I had a look at your site and noticed that your current Jetpack version is already 7.9. So there’s no need to try and update because you’re already on the newest version.
    However, it does seem like there’s an error within the auto-updater and we’ll need to take a closer look at that. Since you’re on a Premium plan please open a ticket via https://jetpack.com/contact-support/?rel=support
    Thanks!

    Hi, thanks, yes we are on 7.9. The link you re4fer me to just allow me to search answers. I can not open a ticket.

    But please let me know via here what the problem is. I see there is other people with the same issue so it seems that it is within the plugin and not our side.

    Thanks

    Plugin Support fresatomica

    (@fresatomica)

    @kzk101 I’ve replied to your thread here so let’s keep in touch there.
    Asking on other threads or opening multiple threads makes it more difficult to offer support. Thanks!

    Thread Starter Dubsy

    (@dubsy)

    Hello, Yes I deactivated all my plugins including Jetpack and then tried to install the update and it worked. I had no problem reactivating my other plugins after I installed the update. Sorry, meant to come back and post the steps I took. I’ll open the support ticket soon.

    Thanks for looking into it.

Viewing 6 replies - 1 through 6 (of 6 total)
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