Jetpack Post Views Widget not updating stats

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  • Plugin Author Steven Lambert

    (@straker503)

    Thanks for letting me know, just a few things to find out where the problem is:

    First, please ensure that the plugin can access Jetpack – go to the Jetpack Post Views Settings page and make sure that at least one of the connections is green.
    Second, that the post is getting views – go to your Jetpack Stats page and make sure that the post is actually getting views and that the views are different than what the widget shows.

    Lastly, please let me know the answers to the following questions:
    1) Is the post(s) a custom post type?
    2) Does the post(s) belong to a custom category/tag?
    3) Does your site have over 500 posts?
    4) In the Jetpack Post Views Settings page, which of the 3 connections are green?

    Thread Starter justanotherabdullah

    (@justanotherabdullah)

    A) Function stats_get_csv() exists IS GREEN

    B) If I go to Jetpack > Site Stats > Summarize > All Time, the number of views that the top post has is 986 & in the widget, that same post shows 689

    1) I don’t know what the post type is.
    2) It belongs in a custom category, yes.
    3) Function stats_get_csv() exists

    THANK YOU

    Thread Starter justanotherabdullah

    (@justanotherabdullah)

    After adding the WordPress API Key, the stats appear to be fixed! ??

    Thank you!

    Plugin Author Steven Lambert

    (@straker503)

    You’re welcome. I’ll take a look into the code that deals with the Jetpack function to see what may have been happening.

Viewing 4 replies - 1 through 4 (of 4 total)
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