Jetpack problems

Hello @unapragmatica,

If I understand you correctly, you recently installed Jetpack but had to disable it as it caused errors in your site. A few days after disabling the Jetpack plugin, your cart plugin started facing issues and not functioning properly. Is that correct?

In that case, I would suggest performing a plugin conflict test as highlighted in our guide.

Also, could you please try updating your WordPress version to the latest version to see if this issue persists?

If the issue persists, please share with us any Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Greetings.

Regarding the WordPress version, I had to downgrade because the latest version has a problem with the product description block.

For now it is the solution I found, so I ask you if you can tell me which version does not present problems with my WordPress, and which version of Jetpack would correspond.

Thanks!

Hey, @unapragmatica!

Thanks for the information.

Regarding the WordPress version, I had to downgrade because the latest version has a problem with the product description block.

Do you mind sharing more details about this issue so we can investigate it further?

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

so I ask you if you can tell me which version does not present problems with my WordPress, and which version of Jetpack would correspond.

From what I understand the current issue is that Side Cart WooCommerce 2.4.7 is not working correctly with Woo 8.4, right?

If this is correct, please reach out to their support forum so they can assist you further with this.

Looking forward to your reply.

Have a wonderful day!

Hi @carolm29. Sure.

The original problem is that with my theme and the latest version of WordPress, WooCommerce incorrectly displays the product page: instead of displaying the “short description”, it does an “excerpt” by cropping and removing formatting from the text.

From what I understand, it’s because Riverbank (my theme) has the Guthemberg block system built in, and for some reason with the latest version of WP it takes the short description and the excerpt as the same block.

The only solution I found is by downgrading WP to version 6.2.1.

This causes compatibility problems with the latest versions of the plugins. Although, if it were possible to solve the root problem, it would be much better.

My WooCommerce system report here.
I don’t see any fatal error logs in the logs section.

The Side Cart issues were resolved via a snippet the developers gave me.

Thank you.

Hey, @unapragmatica!

The Side Cart issues were resolved via a snippet the developers gave me.

That’s great to hear! ??

The original problem is that with my theme and the latest version of WordPress, WooCommerce incorrectly displays the product page: instead of displaying the “short description”, it does an “excerpt” by cropping and removing formatting from the text.

From what I understand, it’s because Riverbank (my theme) has the Guthemberg block system built in, and for some reason with the latest version of WP it takes the short description and the excerpt as the same block.

The only solution I found is by downgrading WP to version 6.2.1.

Thank you for sharing more information.

So, as I understand, the issue only happens if you have Riverbank active, correct? If you have a default theme such as Storefront, for example, the product description is shown correctly?

If that’s the case, I recommend reaching out to Riverbank’s support so they can assist you with this conflict.

It is best to talk to them to resolve this so you can update your WP and Woo version to the latest one, as keeping older versions can cause issues and conflicts with other plugins.

If the issue persists even when using Storefront, please let us know so we can assist you further.

Have a wonderful day!