Jetpack Protect 500 errors

Hi @uneikjewellery –

Looking at your site, I can see that you don’t have server credentials saved with Jetpack. In order to run auto-fixers (where available) to clean your site, you will need to add credentials.

We have information on how to do that here:

• https://jetpack.com/support/adding-credentials-to-jetpack/

You will need to confirm your server credentials with your hosting provider and then enter them here. You will need the following information:

• Protocol: This will be FTP, SFTP, or SSH (SSH or SFTP is preferred)
• User: Make sure this user has read and write access to your WordPress instance.
• Password: If you’re using SSH credentials, this password is optional.
• Host/IP Address: If you’re using Cloudflare, please make sure to get the IP address for the server where your site lives. Cloudflare’s proxy doesn’t work with a URL.
• Port: If you’re using FTP, this is usually 21. If you’re using SFTP or SSH, this is usually 22. Double-check with your host to ensure you have the right one.
• SSH Private Key: If you’re using SSH, make sure that your SSH private key is not password protected and using OpenSSH format. Encrypted private keys and/or keys in PuTTY format are not supported.
• WordPress Path: The WordPress path should point to the folder on your server where your WordPress instance lives.

Lastly, since you have a paid Jetpack plan, you are entitled to priority support. Please reach out via this contact form so that we can assist you more efficiently:

• https://jetpack.com/contact-support/?rel=support&hpi=1

When you reach out, please include a link to this thread.

Thanks!

Hi @uneikjewellery –

I see that you reached out via email. I’m going to mark this thread as resolved and we’ll continue the conversation via email.