Jetpack reading not connected (despite being connected)

  • Resolved bobbyferran

    (@bobbyferran)


    9 months, 2 weeks ago

    I am getting a site health issue that is saying JetPack is not connected, we recommend reconnecting Jetpack. Well, I have reconnected it like 10 times and the error is not going away. It is possible there is a conflicting plugin? I recently added a new 2 factor authentication, but I don’t know why that would conflict. I also did a sweep of transient options as well as options tables so I don’t know if that caused the issue. Should I deactivate and reinstall Jetpack? It is giving me all kinds of warnings if I try to do that.

    Also, when I open Jetpack, it appears to be active. But I keep getting that site health error.

    Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @bobbyferran,

    Thanks for reporting this, and sorry for the trouble! Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter bobbyferran

    (@bobbyferran)

    HI @erania-pinnera Thank you for your reply. I have submitted a ticket on the contact form above.

    Thank you in advance.

    Plugin Support Ajay Kumar Jain

    (@akumarjain)

    Hi @bobbyferran, I have found your ticket in our system. I’ll mark this thread as resolved and continue working with you on the support ticket you raised.

Viewing 3 replies - 1 through 3 (of 3 total)
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