Jetpack related posts keeps showing old values

  • Resolved chiwchy

    (@chiwchy)


    1 month, 3 weeks ago

    I’ve migrated old posts along with related posts entries in WP database. These entries were related to old post IDs, so I’ve deleted them using this SQL command:
    DELETE FROM wp_postmeta WHERE meta_key = "_jetpack_related_posts_cache";

    However, Jetpack still shows the same related posts and keeps populating my database with those old entries in wp_postmeta table. These entries are no longer relevant. Synching does not change this, disconnecting Jetpack and deleting Jetpack plugin does not change this. How can I get Jetpack to acknowledge that these entries are deleted and that it should delete them from its database as well?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Chatoxz (a11n)

    (@chatoxz)

    Hello there,?
    Sebastian from Jetpack here. I hope you are doing well.

    That said, I can see an error with the connection between your site and Jetpack. Jetpack needs this connection to function correctly for most of its features. Including the Sync functionality, that could be affecting the changes done on your site.

    There may be something installed on the site that’s causing problems. The best way to find out if something is interfering is to test for a theme or plugin conflict. You can do that by following these steps:

    1. Temporarily deactivate all plugins except Jetpack, and clear your browser’s cache.
    2. You can reactivate plugins one by one, checking after each one to discover which plugin is causing the problem.
    3. You can leave that plugin deactivated and/or contact whoever makes that plugin to resolve the issue it’s causing.

    If deactivating plugins doesn’t help, it may be your theme.

    1. Temporarily activate a default WordPress theme like Twenty Twenty-Four.
    2. Then, try again. If the problem is fixed, then you know it’s a problem with the theme. You can contact whoever makes the theme to resolve the issue it’s causing.

    You can see these theme troubleshooting steps in detail in our Troubleshooting manually guide.

    Let us know how it goes.

    Thread Starter chiwchy

    (@chiwchy)

    Hi Sebastian,

    Thank you for replying. I just waited for 5 days, then installed Jetpack again and it worked. I guess it took its time to delete cache that kept populating my database.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @chiwchy,

    Thanks for the follow-up to let you know you seem to be all set now!

    Five days sounds like a long time to wait to reset things. Perhaps the system needs that time (although not ideal) to propagate the changes. I’m glad everything seems to be working okay now!

    I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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