Jetpack says that there’s an update available when there isn’t

Hi there,

We have released Jetpack 9.8.1. I think this could be related to that. Could you please check what version of Jetpack you have installed? You can check this in the Plugins section of WP Admin. It should be 9.8.1.

Screenshot: https://d.pr/i/ZsVVWk

If it is any previous version and if you also have no option to update the plugin, then you can uninstall and reinstall the Jetpack plugin.

Let me know how it went!

Thank you for your reply, Animesh.

Jetpack was updated early this morning (I have auto-updates enabled on all of my themes and plugins).

I have Jetpack version 9.8.1.

Hi @paddy-landau

Are you using any sort of caching plugin, or have your hosting provider inbuilt caching system or Cloudflare caching?

If so, would you please try clearing the cache?

If you don’t have any cache and the problem is still there, did you try to uninstall and reinstall Jetpack?

I have no caching plugins. As far as I know, my host (GoDaddy) doesn’t provide caching.

The only caching is Jetpack’s site accelerator.

I deactivated all plugins except Jetpack, but that didn’t help.

I deactivated Jetpack and reactivated it, and again that didn’t help.

I disabled Jetpack’s site accelerator, and again that didn’t help.

If I uninstall and reinstall Jetpack, will it remember my settings?
If not, is there a way to export the settings and to import them after reinstalling?

Thank you

It sounds like something in your update notifications is stuck – this would usually be in your dashboard itself rather than a Jetpack issue.

Yes, you can deactivate and uninstall Jetpack safely – the settings should be saved for you once it is reinstalled.

After uninstalling, it would be a good idea to make sure that all of your plugins, theme, PHP version, and core of WordPress are all updated before trying to install and activate Jetpack again (your host can help with all of that).

The update notification should most definitely not be there anymore after these steps, but if it is, I would recommend reaching out to GoDaddy to let them know that an update notification is not going away and see if they can diagnose exactly why.

Please let us know how all this goes!

Thank you for your reply, @madhattersez

Since you posted, I haven’t done anything (apart from automatic updates being allowed to run), and now…

• Jetpack no longer shows a pending update on this site.
• On the other hand, Jetpack shows pending updates for four of my other sites!

Like my first site, the other four sites are all up to date and don’t use caching.

I am guessing that this is a temporary thing, so I’ll wait a couple of days to see if the other sites clear by themselves as the first one did.

Thanks for your time.

Hi @paddy-landau

I am guessing that this is a temporary thing, so I’ll wait a couple of days to see if the other sites clear by themselves as the first one did.

That sounds like a plan!

But if the issue doesn’t resolve, please share the URL for those four sites, and we will check from our side.

If you want site URLs to remain private, you can also contact us via this contact form (please log in to your WordPress.com account in order to access the contact form).

Also, if you choose to reach out directly, please include a link to this thread in the contact form’s message. ??

• This reply was modified 3 years, 5 months ago by Animesh Gaurav (a11n).