• Resolved langston75

    (@langston75)


    I checked my site health and was informed that the following scheduled event did not take place on my website: jetpack_sync_full_cron, failed to run.

    What is the issue and how can I fix it?

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @langston75

    The issue is likely being caused by how Jetpack uses the WordPress cron system. Can you reach out to your host to have them check to see if cron is enabled and working correctly on your site?

    Could you also check your site’s wp-config.php file, and let me know if cron is currently disabled? If it is disabled, you’ll see this bit of code somewhere in that file:

    define( 'DISABLE_WP_CRON', true );

    Please remove this if it’s present.

    Another thing you might try is installing this plugin:

    https://www.ads-software.com/plugins/wp-crontrol/

    … which should let you see if there’s anything wrong with your site’s cron system.

    Thread Starter langston75

    (@langston75)

    Thanks so much! I contacted my host and this is what they said: Leigh as I have accessed wp-config.php and do not see any code added as define( 'DISABLE_WP_CRON', true ); and the cron is running perfectly fine from our server end.

    I still have the error message in my Site Health section.

    Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hey @langston75,

    Could you please post your site URL here, so we can do some targeted troubleshooting?

    Thanks!

    Thread Starter langston75

    (@langston75)

    dangerouslee.biz

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    It seems like there may be an issue with the cron system on your site, as the cron array size is quite large, suggesting there may be cron jobs getting stuck.

    I’d suggest installing WP Crontrol to check for any cron events that might be getting stuck, as described here:
    https://www.wpbeginner.com/plugins/how-to-view-and-control-wordpress-cron-jobs/

    You may also want to try setting up a manual cron job via your host, as described here:
    https://www.thewayoftheweb.net/solve-wp-cron-job-errors-caused-by-wordpress-hosting/

    Let us know if that helps.

    Thread Starter langston75

    (@langston75)

    Thanks for your help. I have uploaded WP Control. I think the issue has to do with the amount of traffic I get so I have changed how often the event occurs. Hopefully this will help. If not, I will refer back to this thread and go from there.

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    OK, that sounds good.

    Please let us know if you need anything else.

    Best,

Viewing 7 replies - 1 through 7 (of 7 total)
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