Jetpack setup not working

  • Resolved pdxwebdesign

    (@pdxwebdesign)


    5 years, 2 months ago

    I’ve setup jetpack on hundreds of sites and never experienced an issue like this. On this one site I am not able to setup jetpack. I can install and activate the plugin just fine but when I click the Setup Jetpack button it reloads the page and nothing happens. I’m right back at on the page with the Setup Jetpack button. I’ve tried changing themes to the default as well as disabling all other plugins but it makes no difference. I’m not getting any sort of error message. I click the Setup Jetpack button the page reloads and remains unchanged. Clicking the button any number of times does nothing. I’ve tried removing it and reinstalling it several times as well.
    Not sure what to do here.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor James Huff

    (@macmanx)

    While your site is publicly accessible, we cannot access your site’s XML-RPC file:
    https://colinbondi.com/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:
    XML-RPC server accepts POST requests only.

    You can see a working example here:

    https://jetpack.com/xmlrpc.php

    Since your site returns a 404 error for this page, I would recommend that you check the following:

    1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.

    2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

    3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Thread Starter pdxwebdesign

    (@pdxwebdesign)

    Hey James thanks for the feedback, a reinstall fixed. Not sure why because the file was already there but it works now.
    Thanks
    Colin

Viewing 2 replies - 1 through 2 (of 2 total)
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