Jetpack showing a weird string in Traffic section

Usually when you see this, it pertains to a post that has since been deleted, but that doesn’t sound like the case in this situation, of course.

Could you share your site’s URL (domain) here, so we can have a look?

If you want it to remain private, you can also contact us via this form here.

Thanks!

Hey, thanks for getting back to me. My domain is https://swordsandstationery.com

Hi there,

I tried to access my latest blog posts via Incognito Mode, and it actually increased the number of views, so that means the latest blog posts are related to the string.

It might be possible it is your one of the post/page, but I was not able to verify that because currently, your Jetpack connection is not good, and that’s why your posts and pages are not showing in the WordPress.com dashboard.

You will need to first resolve the connection issue, and then we can come on to the original issue.

Currently, the Jetpack is not connected because XML-RPC is not responding correctly. When I checked your site in rate limit test here: https://ratelimit.rudyfaile.com, it currently returns a “403 Forbidden” response. What we need is for this to be accessible so that Jetpack can communicate with the WordPress.com servers.

Screenshot: https://d.pr/i/ivBiub

As a first step, I’d recommend disabling any security plugins you might have installed. It might also be possible that your hosting provider blocks access to this file. If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

Also, please find the IP ranges for the connection between your site and Jetpack/WordPress.com here, and whitelist them for HTTP connections on your site:

• https://jetpack.com/support/hosting-faq/#jetpack-whitelist – the “Whitelist all communications between WordPress.com and Jetpack” section.

If you’re unsure about this, you may contact your hosting provider; they should be able to help you with this. Please note that these IP addresses could change (or more could be added) at any time. For that reason, we recommend your host uses the machine-readable versions of these IP ranges in JSON or plain text format to automate configuration changes on their systems.

Once we are able to access your site’s?xmlrpc.php file, you should be able to connect Jetpack to?https://wordpress.com.

Let me know how it goes!

Hey Animesh, yeah you’re right it could be blocked connections that’s the problem. I had a few plugins that had this issue too, and I had to get my host to whitelist them.

I’ve pinged them about it, let’s see what happens next!

Thanks for your help so far!

Hi @lowyhong

The connection is still not good, and the error is the same.

Feel free to reply to this thread once you get something from your host side. We will check the connection and get back to you on the original issue. ??

Hey Animesh, my hosting service just got back to me. It seems that the IP addresses were not blocked by the firewall. They can’t whitelist them, though, as it’s a shared hosting service.

I’ve also disabled my Wordfence plugin, which might have been blocking the IP addresses. Does the connection work now?

Hi there

It’s still giving the 403 error I’m afraid.

Do you have any other plugins that could be causing that? If you’re not sure, I’d suggest deactivating all plugins except Jetpack and then trying to reconnect and testing your connection here:

https://jptools.wordpress.com/debug/?url=https://swordsandstationery.com/

If you still see an error there with all plugins disabled, then the block is likely at the server level, and we may be unable to help is the host cannot whitelist our IP addresses.

Thanks Dan, let me give it a shot tomorrow and I’ll get back to you guys. Appreciate all the help so far!

That sounds like a plan.

No need to reply until you’ve had a chance to troubleshoot, but once you do, please let us know the results and we can help from there. Thanks!

I just used the link provided by Dan (https://jptools.wordpress.com/debug/?url=https://swordsandstationery.com/) and looks like it works now! ??

Hi @lowyhong

I can confirm Jetpack is properly connected now.

Going back to the original issue, you mentioned that your post ID numbers are pretty high due to a mistake you made a while back.

I can see that your post IDs are lower up until July 2018, and then after that they are much higher. The post ID shown in your stats falls between these two ranges.

Can you tell us more about the mistake you made so we can determine if that might be related to this issue?

I cannot remember exactly how I did it, but I vaguely remember the following things back when I was newer to www.ads-software.com:

– I was struggling with a CDN plugin and I messed around with the settings, so I caused a major issue which messed up my links and files. I would get broken layouts and such. According to the gentleman who troubleshooted my site for me, I had changed the “Full URL path to files” option of my Media Settings in options-media.php.

– Many of my image links were changed in code (not just on the fly by the CDN plugin). I suspect it might have been because of what I did in that aforementioned point.

Should I set up an admin account so that you can take a closer look?

Hi @lowyhong

No, please don’t set up an admin account as that’s not permitted in these forums:
https://www.ads-software.com/support/guidelines/#the-bad-stuff

I’ve asked our developers for advice on this, and we’ll get back to you once we have an update.

Thanks!

Great, thank you so much for your help. I really appreciate it!

Hi @lowyhong

The post ID shown in your stats is 2147483647, which is one less than 2^31.

I believe that’s the reason for the problem you’re having, because there is a known issue in WordPress when post IDs reach 2^31:

https://core.trac.www.ads-software.com/ticket/16445

Unfortunately this means Jetpack’s stats won’t support any posts with IDs greater than 2147483647 and will use that instead, as seen in your stats.

I think the only way to resolve that would be to fix your site’s post IDs so that they are all lower than 2147483647. I’m afraid I can’t advise on how you might go about fixing those, other than advising you to be very careful, as things can easily get messed up if you change post IDs without knowing what you are doing.

Sorry I can’t be more help here.