Jetpack site uptime monitor

  • Resolved flonim

    (@flonim)


    1 month, 4 weeks ago

    Hi,

    We have Jetpack plugin and it monitors shop performance regularly. My shop green-itech.ch did not load when Jetpack Monitor checked on it last weekend. It’s was offline for 1 hour.

    I checked with my hosting.

    Here is what they answered:

    ————

    We can see that the Jetpack Site Uptime Monitor regularly receives an error 500.

    192.0.91.0 – – [15/Jan/2025:15:08:52 +0100] “HEAD / HTTP/1.1” 500 4554 “-” “jetmon/1.0 (Jetpack Site Uptime Monitor by WordPress.com)” green-itech.ch

    However, according to our access.log, the website is accessible and is being accessed from outside. We have checked the IP address 192.0.91.0 and it is not blocked by our servers.

    It must be due to the configuration of the plugin itself.

    ————

    Can someone please help me in this.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @flonim

    Hi there,

    Jetpack Downtime Monitoring?checks your site every five minutes to ensure it’s accessible.

    If your site is slow to load, it might trigger a downtime notice. This often happens on shared hosting when another site on the server experiences high traffic or is misconfigured, slowing your site enough for Monitor to detect it as down. Once your site becomes reachable again, we’ll send a follow-up email with the duration of the downtime.

    The message you shared suggests this scenario. This typically occurs when the site is extremely slow but not entirely offline. Such issues often resolve on their own, especially if caused by resource overuse on shared hosting. Note that all our monitoring servers would need to confirm this slowness for the site to be marked as down.

    Currently, Downtime Monitoring’s check frequency cannot be adjusted—it’s either on or off. If the notices are too frequent, you can disable the feature:

    1. Log into your site and go to?Jetpack > Settings > Security.
    2. Scroll to the “Downtime Monitoring” section.
    3. Disable the “Get alerts if your site goes offline…” option.

    You may also want to consider upgrading your hosting server for improved performance. Let us know if you have any questions!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @flonim,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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