Hi @mj00712
I took a look and Jetpack is not connected properly to your site.
Jetpack relies on the xmlrpc.php file to connect with our systems. Right now, it looks like something is blocking that connection, causing Jetpack to disconnect.
I’d suggest contacting your hosting provider and have them search into security logs for any blocked requests from our servers. Our requests look like the following:
– **File:** https://your-site.com/xmlrpc.php
– **User-agent header:** Jetpack by WordPress.com
– **IPs:** https://jetpack.com/support/how-to-allowlist-jetpack-ip/
Please ask them to allowlist the IP addresses listed above.
Also, all stats tracking systems collect and report information differently.
For example, Jetpack’s stats do not include visits from logged in users by default. Many site owners find this useful, since tracking your own visits artificially inflates your traffic. That might be one explanation for the variance between your other stats system and Jetpack’s.
Jetpack also does not report visits in real-time. That is, there’s a bit of a lag between when visits occur, and when they are reported in your stats.
Additionally, there are certain search engine robots and “spiders” that Jetpack doesn’t count, and referrers that are considered spam referrers by Akismet (our spam-catching plugin) will not be reported in your stats. Other tracking systems may be less discerning in what they count toward the stat they report to you, and therefore give you different numbers than we do.
Finally, the different rates at which all these trackers are blocked by the different ad-blocking browser extensions can also affect your stats.
For all of those reasons, different stat tracking methods will rarely, if ever, be in sync. You may find it worthwhile to use tracking data from a variety of stats systems to develop a broad picture of your visitors’ behavior.
