JetPack Stats not working OK

Hi John, could you confirm Jetpack is still connected properly? You can do that at
https://jetpack.com/debug

I’d also recommend disconnecting and reconnecting Jetpack for good measure. Then if you’re still having trouble, please let us know what your site URL is.

No way. Debugged, disconnected and reconnected. Still spinning wheel in a WordPress dashboard. Now stats are working in Jetpack dashboard.
My site is Blog de chollos
Thanks,
John

Thanks, John. Are you able to check your browser’s console for errors?
https://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/#javascript-errors

Also, do you see the same endless spinning in another browser?

I have tried with Chrome and Safari in MacOS, iPad and Windows 10. Same result.
My Javascript console:

DevTools failed to parse SourceMap: chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/sourcemaps/onloadwff.js.map
load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:8 JQMIGRATE: Migrate is installed, version 1.4.1
DevTools failed to parse SourceMap: https://chollistas.com/wp-content/plugins/jetpack/css/dashboard-widget.css.map
DevTools failed to parse SourceMap: https://chollistas.com/wp-content/plugins/wptelegram/admin/emojionearea/emojionearea.min.map
notes-common-v2.js?ver=8.2-202007:25 Uncaught TypeError: _.contains is not a function
at Object.bumpStat (notes-common-v2.js?ver=8.2-202007:25)
at initialize (admin-bar-v2.js?ver=8.2-202007:30)
at i.h.View (backbone.min.js?ver=1.4.0:1)
at new i (backbone.min.js?ver=1.4.0:1)
at HTMLDocument.<anonymous> (admin-bar-v2.js?ver=8.2-202007:70)
at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2)
at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2)
at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2)
bumpStat @ notes-common-v2.js?ver=8.2-202007:25
initialize @ admin-bar-v2.js?ver=8.2-202007:30
h.View @ backbone.min.js?ver=1.4.0:1
i @ backbone.min.js?ver=1.4.0:1
(anonymous) @ admin-bar-v2.js?ver=8.2-202007:70
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
ready @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
J @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
DevTools failed to parse SourceMap: chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/sourcemaps/onloadwff.js.map
73.bc3f82df537ecf5350b6.js:26 Query variable sumotoken not found
73.bc3f82df537ecf5350b6.js:1 install sumo badge…
73.bc3f82df537ecf5350b6.js:26 Query variable sumopath not found
73.bc3f82df537ecf5350b6.js:1 CREATING SANDBOX FOR services/index/#services/index
index.php:1 A cookie associated with a cross-site resource at https://wordpress.com/ was set without the SameSite attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with SameSite=None and Secure. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.
DevTools failed to parse SourceMap: chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/sourcemaps/onloadwff.js.map
2?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
v @ ?v=2.0:6
D @ ?v=2.0:6
o @ ?v=2.0:6

What’s this extension that you have? And is that same report showing in every browser?

This one also seems specific to Chrome, but we’ll note it:

A cookie associated with a cross-site resource at https://wordpress.com/ was set without the SameSite attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with SameSite=None and Secure. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

Same behavior after the latest update.

Brave 1.3.115
Uncaught TypeError: _.contains is not a function
at Object.bumpStat (notes-common-v2.js?ver=8.2-202007:25)
at initialize (admin-bar-v2.js?ver=8.2-202007:30)
at i.h.View (backbone.min.js?ver=1.4.0:1)
at new i (backbone.min.js?ver=1.4.0:1)
at HTMLDocument.<anonymous> (admin-bar-v2.js?ver=8.2-202007:70)
at i (jquery.js?ver=1.12.4-wp:1)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:1)
at Function.ready (jquery.js?ver=1.12.4-wp:1)
at HTMLDocument.J (jquery.js?ver=1.12.4-wp:1)

Firefox 73
TypeError: _.contains is not a functionnotes-common-v2.js:25:298
bumpStat https://s1.wp.com/wp-content/mu-plugins/notes/notes-common-v2.js?ver=8.2-202007:25
initialize https://s0.wp.com/wp-content/mu-plugins/notes/admin-bar-v2.js?ver=8.2-202007:30
Backbone 2
<anonymous> https://s0.wp.com/wp-content/mu-plugins/notes/admin-bar-v2.js?ver=8.2-202007:70
jQuery 4
?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
v @ ?v=2.0:6
Firefox can’t establish a connection to the server at wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data.

Disabling the Notification module resolved this for me. The stats are back.

• This reply was modified 4 years, 9 months ago by kyoshiromibu.

No, the problem is not related to extensions. I have no extensions in iPad′s Chrome and Safari′s MacOS.

My Javascript errors in Safari:

[Error] TypeError: _.contains is not a function. (In ‘_.contains(jpStats,group)’, ‘_.contains’ is undefined)
bumpStat (notes-common-v2.js:25:307)
initialize (admin-bar-v2.js:30)
(función anónima) (backbone.min.js:1:14231)
(función anónima) (backbone.min.js:1:23616)
(función anónima) (admin-bar-v2.js:70:107)
i (load-scripts.php:2:27368)
fireWith (load-scripts.php:2:28123)
ready (load-scripts.php:2:29926)
J (load-scripts.php:2:30282)
[Error] WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Unexpected response code: 403
[Error] WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Unexpected response code: 403 (x2)

Disabling the Notification module resolved this for me too. The stats are back.

Update: finally figured it out. Accessing that module page was a pain. For anyone else trying to figure it out, you just add wp-admin/admin.php?page=jetpack_modules to the end of your website.

I am having the same issue, but I can’t figure out how to disable the Notification module. Each time I try, it sends me over to the WordPress.com accoumt, which already has it disabled.

• This reply was modified 4 years, 9 months ago by cypresshomeschool.

You have to go to yourdomain.com/wp-admin/admin.php?page=jetpack_modules and disable Notification Module.

It seems that the new update for Site Kit by Google is causing the stats to fail. I can see that you have disabled it on your site @pucelo2000, did that resolved the issue?

I disabled it because made WP blocks editor unstable. I solved stats issue disabling Notification module in JetPack.

Thanks for letting us know!