Jetpack stats unable to show historical data

Hi @golinuxcloud

I took a look and was able to view all the stats under posts and pages – are you still having issues with this? If so, it may be a caching issue.

If you’re having issues seeing it you may need to clear the cache in your browser – it may be showing a slightly older version of the page.

You can see more about this, and how to clear the cache here:

https://www.refreshyourcache.com/en/home/

https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

Can you see if that helps?

Hi Bruce,

Thank you for looking into this.

I have tried every way possible to clear the cache, even tried on a newly installed browser but still the jetpack stats loader keeps rotating so I am not able to view historical data.

If required I can try to create a staging site and share the temporary login for you to check.

Please let me know.

If required I can try to create a staging site and share the temporary login for you to check.

Please do not. If the support person accepted that then they would risk getting into real trouble for that. Even for a staging or test site.

Had they asked for that (and they did not ask for that) they would have been informed that that is not good and could get their account flagged.

Hi @golinuxcloud

At this point, I’d like to run some more tests with you on your site to try to figure out what’s happening.

Could you contact us via this contact form and mention this thread?

Hello @golinuxcloud

I see that you’ve created a ticket via our contact form. I will go ahead and mark this thread as resolved since we will be following up on your request via email.

Best,