Jetpack subscription

  • Resolved lauritaa

    (@lauritaa)


    1 year, 5 months ago

    When I first got jetpack some years ago my blog was already old and had subscribers. You didn’t allow my earlier subscriber list to be imported. So I had both jetpack and my previous plugin set to send posts to subscribers. They both functioned fine for some years, but recently I updated to the latest wordpress and the latest of this plugin, now called Icegram, and when my last post went out the Icegram list didn’t go out. I’d import their csv to jetpack but you only allow 100 without paying. Is there a reason that both these subscription-things can’t function at the same time now? My website is has had jetpack the past 5 years or so. Yes I am talking with Icegram but they have so far found no problem.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 16 through 27 (of 27 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    This is a bit over my head. I have a tech friend I’ve given admin rights to the website but he says separate password is needed for jetpack, he can’t get in to do this routine.

    I think he needs your WordPress.com account login credentials, which are different from WP Admin credentials. With WordPress.com account login credentials, he can check all the Jetpack feature on WordPress.com account.

    Here’s a picture of the post-alert received by a jetpack subscriber when icegram did a test.

    Yes this email is from Jetpack Newsletter. You can notice our email there. Screenshot: https://i.imgur.com/QYrwrzI.jpg. That is the email address we send the newsletter to site subscribers.

    Side note: The Snipboard screenshot that you shared above exposes your email address. If you have access to delete screenshot on Snipboard, please remove it or let us know, we will flag it to moderators.

    Thread Starter lauritaa

    (@lauritaa)

    My tech friend is stumped: this is what he wrote me and I don’t understand:

    ‘I do not know why your user account is still not connecting.

    Jetpack appears to be connected correctly, and therefore should be sending out new posrs without any issues.

    The debug communication error in the email below does not look right.

    XML-RPC is turned on and working correctly. There is a test listed at number 5 in the following link:

    https://jetpack.com/support/getting-started-with-jetpack/troubleshooting-tips/#:~:text=If%20you%20get%20an%20error,through%20the%20process%20on%20screenI I have run this and your website returns the correct response, so as far as Jetpack is concerned, you site is correctly configured and is connected.’

    So Animesh is it connected or isn’t it? Am I safe to send out a post yet? Is my Jetpack ok?

    Thread Starter lauritaa

    (@lauritaa)

    He says the Jetpack connection is working but ‘What is not connected is your site to WordPress.com although I am not sure that is a problem as Jetpack is doing the work.’

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hey @lauritaa:

    He says the Jetpack connection is working but ‘What is not connected is your site to WordPress.com although I am not sure that is a problem as Jetpack is doing the work.’

    Jetpack is currently connected with your site but not with your WordPress.com account. Jetpack will work even without connecting it with a WordPress.com account but only with limited features.

    Just want to confirm that to help Jetpack connect to your WordPress.com account, have you or your friend tried the steps I mentioned here?

    Thread Starter lauritaa

    (@lauritaa)

    Yes, he’s a former IT manager. If this problem means a whole revamp of my site and theme, I don’t have the money for it now. What I want to know is am I safe to blog and will subscribers receive posts? from both plugins, for the moment as I can’t afford to upgrade Jetpack.

    Thread Starter lauritaa

    (@lauritaa)

    I’m now reading https://jetpack.com/support/why-the-wordpress-com-connection-is-important-for-jetpack/ and was thinking I can do without but then saw Post by Email – that that requires the wp com connection. Is that correct? I’ve been using this for years.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    ?? Yes, “Post by Email” and “Subscriptions” (sends posts to subscribers via email newsletter) feature both require (both are different features) a working connection to WordPress.com.

    You don’t need to upgrade to resolve the connection issue or send newsletters to subscribers, but if the connection is not good, it may create issues in sending the newsletter for Jetpack.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @lauritaa,

    Do you have updates about that, or any more question for us? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter lauritaa

    (@lauritaa)

    I’m meeting with someone today to see if this can be solved so could you please not close it yet? Thank you.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hey @lauritaa – Just want to check if the issue has been resolved? Let us know if there is something we can help you.

    Thread Starter lauritaa

    (@lauritaa)

    I hope so. Thank you Animesh you may close this now.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Thank you @lauritaa for confirmation!

    I’m marking this topic as resolved now. But If you have any further related questions, you’re welcome to reply here and mark this topic as “not resolved” from the left sidebar of this topic (example) or open another thread for a new topic.

Viewing 12 replies - 16 through 27 (of 27 total)
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