Jetpack subscription email not working

Could you contact us via this contact form, and give us a few examples of the posts where your subscribers didn’t receive an email, as well as some examples of email addresses that should have received something, but didn’t?

Thanks!

I seem to be having this issue too – any progress?

• This reply was modified 8 years, 2 months ago by peterwsterling.

@peterwsterling Could you follow the instructions I posted above?

Thanks!

… progress. I have been looking https://core.trac.www.ads-software.com/ticket/37736 and the patch there fixes the problem. Could this apply to the WPMU problem too?

@peterwsterling I believe your problem might be different from the one reported on this thread: Jetpack Subscription emails are not sent from your site, but from WordPress.com servers. The Core WordPress bug you mention consequently won’t change Jetpack’s behaviour with subscription emails.

Could this apply to the WPMU problem too?

I’m not sure what you’re referring to. If you experience an issue with your mail setup on WordPress Multisite, it might be worth commenting on the Trac ticket, or testing the patch on your site to see if it helps.

Good afternoon Jeremy… Thanks for the help. The last post that had it’s email go out properly was https://www.andrewwray.com/816-day-77-abraichan-to-inverness/. Since then there have been multiple posts but here are some examples:
https://www.andrewwray.com/summer-isles-festival/
https://www.andrewwray.com/824-day-84-slickly-to-john-ogroats/
https://www.andrewwray.com/823-day-83-dunbeath-to-slickly/

Oddly https://www.andrewwray.com/821-day-81-brora-to-helmsdale/ posted on 08/25 Sent out an email on 08/29 and https://www.andrewwray.com/819-day-79-alness-to-dornoch/ posted on 08/22 Sent an email on 09/01.

As for email addresses that are subscribers and should have received emails:
[removed from public forum]

Thanks… Andrew

• This reply was modified 8 years, 2 months ago by James Huff.
• This reply was modified 8 years, 2 months ago by James Huff. Reason: removed email addresses

Hi Jeremy… I just wanted to check if you are managing to make any progress? Another post just done with no email sent out: https://www.andrewwray.com/four-days-on-the-isle-of-barra/

Thanks… Andrew

I’m sorry, I never received a notification for your previous post. I didn’t know you had replied. I did receive a notification about the reply you just posted though, so that’s good news.

I checked our logs, and found something strange. Let’s take the example of “Summer Isles Festival”. On your site, it’s marked as published on September 4, at 23:07:15 UTC:
https://www.andrewwray.com/summer-isles-festival/feed/

If I check our logs, I can see that we emailed you (and other subscribers) about it. Your email provider, icloud, confirmed reception of an email with the title “[New post] Summer Isles Festival” on September 4, at 21:57:09 UTC. So the post was sent to your subscribers, However, as you can see, the times don’t match at all.

I can see a similar time issue with the post you just published, “Four days on the Isle of Barra”. It’s marked as published on September 7, which is tomorrow:
https://i.wpne.ws/hNgl

In fact, when looking at the post’s feed, the post isn’t even there yet:
https://www.andrewwray.com/four-days-on-the-isle-of-barra/feed/

Do you use a plugin or service to backdate or schedule posts? Could you also check that your timezone settings are correct, under Settings > General in your dashboard?

P.S.: in the future, it would be best not post email addresses on public forums, as spammers could find them and start sending you spam emails.

• This reply was modified 8 years, 2 months ago by Jeremy Herve.

Hi Jeremy… Thanks and I don’t use any plugins to schedule or backdate posts. I did have the time zone set for my home time zone of Vancouver where I am, in actual fact, in the UK for the last 4 months. Consistently until and including the Abraichan to Inverness posting I always received a copy of the email notification almost simulataneously with publishing the post. Since then I have done 9 posts and only 2 have sent out notifications and both of them with very weird timing as described above.

While I realize I have been using the wrong time zone this has not affected the more than 80 postings that I did prior to this issue.

Thanks.

PS… Agreed on not posting email addresses on the forum but I thought I was following your instructions. Maybe I misunderstood them.

Cheers,

Jeremy… After updating the time zone I took the last post, changed it back to Draft and then subsequently Published it again. Still no email so I really think time zone is not the issue.

Thanks for the extra details.

Be in a different timezone shouldn’t be an issue. I still don’t understand how your post got published on the September 7th, when yesterday was the 6th. Something is at play here, but I can’t figure out what.

Could you walk me through the steps you followed to publish that last post, so I can try to reproduce the problem?

Thanks!

PS… Agreed on not posting email addresses on the forum but I thought I was following your instructions. Maybe I misunderstood them.

I’d recommend contacting us via the contact form link I posted earlier for private information. It’s safer that way.

changed it back to Draft and then subsequently Published it again. Still no email

That’s to be expected, as Subscriptions aren’t triggered at all once a post has been published.

Hi Jeremy… I just talked to my parents and they received a notification about the Barra posting and so it appears some notifications may be going out. I don’t think they are confused but it is possible as they are both 86 but still on the ball.

Not sure if I can help on the steps to punish the post. I am creating the post directly online through the admin screen of my blog (https://www.andrewwray.com/wp-admin/). Once ready I am pressing the Publish button and nothing more.

Sorry I cannot help more.

Cheers.

am creating the post directly online through the admin screen of my blog (https://www.andrewwray.com/wp-admin/). Once ready I am pressing the Publish button and nothing more.

That’s just the info I needed, thank you!

We’re about to release a new Jetpack update, and that might solve your issue. Could you update to 4.3.1 as soon as the update appears in your dashboard, and let me know if you continue to experience issues with your next post?

Thanks!

Upgraded to 4.3.1. Still not receiving subscription emails. Confirmed with multiple subscription addresses.

• This reply was modified 8 years, 2 months ago by Mr. Z.