Jetpack unable to communicate with my site

Hi there,

It sounds like you’re experiencing connection issues related to XML-RPC on your site, which can affect how Jetpack communicates with external services like your social media accounts.

I checked your site, and the XML-RPC file gives a 403 error, which suggests something is blocking it.

I’d suggest contacting your hosting provider and asking them to check their security logs for any blocked requests to the xmlrpc.php file on your site, using the Jetpack by WordPress.com user agent.

You can also ask them to allow our IP addresses listed here:

• https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

Please note that these IP addresses could change (or more could be added) at any time, which could break your connection to Jetpack. For this reason, we actually discourage whitelisting specific IPs, although with some hosts it may be the only option.

I contacted my hosting provider, and they confirmed that they conducted the checks and allowed the IP addresses as suggested. However, the message that pops up when I attempt to make the connections is Jetpack Connection is broken.

Your xmlrpc.php file seems to be working now, but it looks like you need to refresh your Jetpack connection.

You can follow these steps to do that:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/

Thank you.

Hi there, @totallya,

Let us know if you need any help with the Jetpack connection after you reconnect your site. Otherwise, we’ll mark this thread as solved ??