Jetpack Update 2.9.1

Could you post your site URL here, so I can have a look?

If you want it to remain private, you can also contact us via this contact form:
https://jetpack.me/contact-support/

Make sure to include a link to this thread in your message.

Yes indeed, all three of my sites are linked below. None are using the updated version now since they don’t work if I apply the most recent update – they use 2.9 only, not 2.9.1. The scififangirl site doesn’t have any version of Jetpack at all now.

Main site: https://rabidhorse.com/

Sub-site: https://showcase.rabidhorse.com/

Sub-site: https://scififangirl.rabidhorse.com/

The link to this thread (if I’m doing it right?): https://www.ads-software.com/support/topic/jetpack-update-291?replies=2

Hi there,

I see no obvious reason why Jetpack would have broken the sites. Can you describe what it was you saw when you updated to 2.9.1, exactly?

I would get either the Fatal Error page, or a “temporarily unavailable” page. Nothing would work until I removed the plugin from the WordPress folder on the godaddy site. I really miss the plugin, it does some handy things. ??

It is only with the latest update that this has happened. It was perfect before that.

So I went back to play with it this morning (used my scififangirl blog because I have the least to lose there if something catastrophic happens), and if I ignore the “internal server error” page I keep being sent to, it seems to work. Meaning, I right-click, go back a page or two, and continue from there, the plugin works.

I’m a bit afraid to try on my other two sites (applying the upgrades), as that is more important to me, particularly my main site. Why am I getting those “internal server error” pages? It doesn’t seem to matter whether or not other plugins are disabled or not, and on one of the site, hardly any other plugins are used.

Hi! I don’t see any Internal Server Errors. Can you tell me how exactly you can reproduce it, so I can try myself? Does it only happen when you are logged in? On only certain posts or pages, or any?

It only happens when I’m logged in, and try to install Jetpack. As mentioned, this morning I did the same thing, and the same thing occurred (server error message), but this time I just ignored it, went back one or two pages in the browser history and continued forward from there. All is good. I must mention, however, that on all three sites, Jetpack 2.9 is installed, and NOT 2.9.1. Hell hath much fury when I try to apply the update! lol. Nothing works then.

This is not normal behaviour, obviously. Could you ask your webhost for error logs form when you encounter these Server Error pages? If you could provide them to me (upload them to your site and provide the link, for example), thank could help. To make sure there’s no private information shared with anyone else, it may be best to contact us directly with the link to the logs, and we can continue via email. You can contact us here:

https://jetpack.me/contact-support/

Make sure to include a link to this thread in your message. Thanks!

Hi I`m having a problem installing the Jetpack 2.9.1 update both manually and automatically… My website is https://www.johnevansmusic.co.uk and the error message is:

Downloading update from https://downloads.www.ads-software.com/plugin/jetpack.2.9.1.zip…
An error occurred while updating Jetpack by WordPress.com: Download failed. Failed to write request to temporary file.

Can you please help with a fix for this?

Regards
John Evans

I think I found the error logs, but cannot for the life of me figure out how to download them. Silly, but there it is… There is no download or transfer thing anywhere.

https://www.ads-software.com/support/topic/jetpack-update-291?replies=9

@ festymusic

Your webhost should be able to help you with that. If not, could you please start your own thread, as per the Forum Welcome?

https://www.ads-software.com/support/plugin/jetpack#postform

Thank you!

jedipencil: Can you ask your webhost to help you out with this?

Hi, I have sent the ticket for the error logs and hope to get a reply soon. One of my site is in a mess right noght – scififangirl.rabidhorse.com

https://www.ads-software.com/support/topic/jetpack-update-291?replies=9

No reply from godaddy yet. I’ve nothing but trouble, on and off, since that Jetpack update… ??

https://www.ads-software.com/support/topic/jetpack-update-291?replies=9

GoDaddy has replied, saying they do not keep error logs. They did provide some code I could use to enable some kind of error logging, but, quote:

CAUTION: The code samples we provide below do not constitute a complete web.config file. Do not replace your existing web.config file with the code we provide. Before changing your web.config file, we recommend creating a backup.

I do not want to mess with stuff and have to redo everything.

I have sent a private update to you, I hope you can help!
https://www.ads-software.com/support/topic/jetpack-update-291?replies=9

I have just tried changes themes on my scififangirl.rabidhorse.com site, and that seems to have changed things. Will play some more with it (not much, must work), but perhaps it is an incompatible theme issue.

https://www.ads-software.com/support/topic/jetpack-update-291?replies=15#post-5365559