Jetpack Widget Visibility isn't working

Its not working for me either. I opened a new thread days ago about it and no one has responded. I’m trying to get certain widgets to display on a woocommerce shop page, but no go ??

@techknowledgic Could you post examples of the pages where you’d like to show or hide a widget, so I can take a closer look?

If you want your site URL to remain private, you can also contact us via this contact form:
https://jetpack.me/contact-support/

@marshmelly411 I replied in the other thread you started earlier.

Hey Jeremy and thanks for ur reply!!

Here is the link https://www.techbloghq.com/forums/

I tried to change the visibility settings to categories and other pages and nothing worked

I do not see any widgets on that page at the moment:
https://i.wpne.ws/XR6a

If you’d like to display widgets on that page only, you’ll need to choose Page > Archive Page, as the Forums page is an archive page of the Forums Custom Post Type.

That should help you out.

That is my issue. the widgets aren’t showing up

and also I tried the Archive page and it doesn’t seem that it’s working

In my tests, widgets can be displayed on Forums archive pages with the following widget visibility rule:
https://i.wpne.ws/XTNM

If that doesn’t work, you’ll want to make sure there are no other visibility rules active for that widget. You will also want to check if the widgets get displayed when you don’t add any rules; if they don’t, your theme is not designed to display widgets on Archive Pages.

I hope this helps.

the widget works if there is no rules but when I use the visibility it doesn’t work

and if you want I can give u access for my wp admin area so u can look closely

Could you make a screenshot of the widget visibility rules you’ve added to your widget? You can use https://snag.gy/ to share your screenshots here:
https://snag.gy/

Here is it

and I have 2 widgets and I tried the archive page and forum static page and non worked

https://i.snag.gy/N669v.jpg

Thanks. Could you send us an email and mention this thread? I’d like to run some more tests on your site.
https://jetpack.me/contact-support/

Thanks!

I have submitted the email

but will they contact me now by email to follow up the issue or what? and is there any expected time? just because I am facing this issue since around 2 weeks and really wanna solve it to run my forum

Thanks

will they contact me now by email to follow up the issue or what? and is there any expected time?

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