JetPack won’t ReConnect to WordPress.com

  • Resolved MartinDBaker

    (@martindbaker)


    7 years, 8 months ago

    Hi,

    I had to uninstall JetPack recently as part of troubleshooting a different issue. I can now download & activate JetPack, but it will not Connect to WordPress.com.

    I’ve deactivated all plug-ins & changed to the default theme. It still won’t connect. I’ve sent the detailed bug report via the Support link from the Debug link at the bottom of the JetPack UI.

    I see other people have gad this too, but can’t see the resolution.

    I think the key fail message from the Debug log is:
    =======================================================
    TEST RESULTS:
    HTTP: PASS
    HTTPS: PASS
    IDENTITY_CRISIS: PASS
    SELF: FAIL
    =======================================================

    Anyone know the fix?

    BW
    Martin

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  • Since you’ve sent us a devbug result to our dedicated support system, someone from our team will get back to you from there. I’ll close this off.

    Thread Starter MartinDBaker

    (@martindbaker)

    Hi,

    I have managed to fix this.

    Some years ago couldn’t connect JetPack to WordPress.com & had to add a line to wp-config.php to get it to force it to use HTTP. For some reason the AUTO setting would not work:
    ? define( ‘JETPACK_CLIENT__HTTPS’, ‘NEVER’ );

    I moved my site to a new ISP & have added an SSL cert, so it is now HTTPS. I forgot all about having to add the previous line!!

    I changed the line to:
    ? define( ‘JETPACK_CLIENT__HTTPS’, ‘AUTO’ );

    JetPack has now connected.

    BW
    Martin

Viewing 2 replies - 1 through 2 (of 2 total)
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