jetpack your website is offline

This is the code I see in my error.log when I unistall and install jetpack. everything seems to work well eccept that i can see the message signature mismatch in jetpack sometimes... 

Well thank you again, take care!





2024 21:32:54 UTC] PHP Fatal error: ?Uncaught Error: Failed opening required '/home/flma2879/olikana.com/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-connection/src/class-package-version.php' (include_path='.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php') in /home/flma2879/olikana.com/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php:90
Stack trace:
#0 /home/flma2879/olikana.com/wp-includes/class-wp-hook.php(324): Automattic\Jetpack\Autoloader\jpf11009ded9fc4592b6a05b61ce272b3c_jetpack?13_2_1\al3_0_2\PHP_Autoloader::load_class()
#1 /home/flma2879/olikana.com/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#2 /home/flma2879/olikana.com/wp-content/plugins/woocommerce/vendor/automattic/jetpack-connection/src/class-package-version-tracker.php(45): apply_filters()
#3 /home/flma2879/olikana.com/wp-includes/class-wp-hook.php(324): Automattic\Jetpack\Connection\Package_Version_Tracker->maybe_update_package_versions()
#4 /home/flma2879/olikana.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#5 /home/flma2879/olikana.com/wp-includes/plugin.php(517): WP_Hook->do_action()
#6 /home/flma2879/olikana.com/wp-includes/load.php(1260): do_action()
#7 [internal function]: shutdown_action_hook()
#8 {main}

Next TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class "Automattic\Jetpack\Connection\Package_Version" not found in /home/flma2879/olikana.com/wp-includes/class-wp-hook.php:324
Stack trace:
#0 /home/flma2879/olikana.com/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#1 /home/flma2879/olikana.com/wp-content/plugins/woocommerce/vendor/automattic/jetpack-connection/src/class-package-version-tracker.php(45): apply_filters()
#2 /home/flma2879/olikana.com/wp-includes/class-wp-hook.php(324): Automattic\Jetpack\Connection\Package_Version_Tracker->maybe_update_package_versions()
#3 /home/flma2879/olikana.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#4 /home/flma2879/olikana.com/wp-includes/plugin.php(517): WP_Hook->do_action()
#5 /home/flma2879/olikana.com/wp-includes/load.php(1260): do_action()
#6 [internal function]: shutdown_action_hook()
#7 {main}
? thrown in /home/flma2879/olikana.com/wp-includes/class-wp-hook.php?on line 324

Hey @olikanagold77,

Thanks for sharing those. Let’s go through the following steps now:

• ensure that all your plugins are updated
• try deactivating and deleting Jetpack entirely, and then try to reinstall it. To remove Jetpack, you can FTP into your site and delete the folder wp-content/plugins/jetpack. (If you’re not sure how to do this, ask your hosting company for help.) After that’s done, you can reinstall Jetpack by following these instructions
• temporarily deactivate all your plugins and check if the problem gets fixed that way. If it works, then reactivate each plugin one by one to find out which one is causing problems.
• Double-check again with your host that you have all the requirements for running WordPress enabled on the website. Sometimes, such errors can be triggered by some missing PHP extensions or a misconfiguration of the server.

Let’s see what you find out! Thanks for your patience ??

Hey, Stef, you’ve been my angel !!

Thanks to you I solved big part of the problem, then jetpack support told me to add in my wp-config.php this code : define( ‘JETPACK_SIGNATURE__HTTPS_PORT’, 44

And now I don’t have the problem anymore. Definitely the REDIS in litespeed cache was creating some problems.

All the best

Hi @olikanagold77,

Happy to hear that your issue was finally resolved! I have sent your reply to Stef ??

I’ll mark the thread as resolved, let us know if anything comes up!