“‘Jetpack_Sync_Sender’ not found” updating 7.4.1 to 7.5.3

  • Resolved ahcj

    (@ahcj)


    5 years, 4 months ago

    After what appeared to be a successful update (using wp-cli), I see this:

    Plugin updated successfully.
Disabling Maintenance mode...
PHP Fatal error:  Uncaught Error: Class 'Jetpack_Sync_Sender' not found in /home/[domain]/public_html/blog/wp-content/plugins/jetpack/sync/class.jetpack-sync-actions.php:323
Stack trace:
#0 /home/[domain]/public_html/blog/wp-content/plugins/jetpack/sync/class.jetpack-sync-actions.php(74): Jetpack_Sync_Actions::initialize_sender()
#1 /home/[domain]/public_html/blog/wp-content/plugins/jetpack/sync/class.jetpack-sync-listener.php(261): Jetpack_Sync_Actions::add_sender_shutdown()
#2 /home/[domain]/public_html/blog/wp-content/plugins/jetpack/sync/class.jetpack-sync-listener.php(116): Jetpack_Sync_Listener->enqueue_action('jetpack_plugins...', Array, Object(Jetpack_Sync_Queue))
#3 /home/[domain]/public_html/blog/wp-includes/class-wp-hook.php(286): Jetpack_Sync_Listener->action_handler(Array, Array)
#4 /home/[domain]/public_html/blog/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array)
#5 /home/[domain]/public_html/blog/wp-includes/plugin.php(465): WP_Hook->do_a in /home/[domain]/public_html/blog/wp-content/plugins/jetpack/sync/class.jetpack-sync-actions.php on line 323
Fatal error: Uncaught Error: Class 'Jetpack_Sync_Sender' not found in /home/[domain]/public_html/blog/wp-content/plugins/jetpack/sync/class.jetpack-sync-actions.php:323
Stack trace:
#0 /home/[domain]/public_html/blog/wp-content/plugins/jetpack/sync/class.jetpack-sync-actions.php(74): Jetpack_Sync_Actions::initialize_sender()
#1 /home/[domain]/public_html/blog/wp-content/plugins/jetpack/sync/class.jetpack-sync-listener.php(261): Jetpack_Sync_Actions::add_sender_shutdown()
#2 /home/[domain]/public_html/blog/wp-content/plugins/jetpack/sync/class.jetpack-sync-listener.php(116): Jetpack_Sync_Listener->enqueue_action('jetpack_plugins...', Array, Object(Jetpack_Sync_Queue))
#3 /home/[domain]/public_html/blog/wp-includes/class-wp-hook.php(286): Jetpack_Sync_Listener->action_handler(Array, Array)
#4 /home/[domain]/public_html/blog/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array)
#5 /home/[domain]/public_html/blog/wp-includes/plugin.php(465): WP_Hook->do_a in /home/[domain]/public_html/blog/wp-content/plugins/jetpack/sync/class.jetpack-sync-actions.php on line 323
Error: The site is experiencing technical difficulties.

    Where else should I look to see if something is broken? What if anything is broken? I have no idea what to do with this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support darnelldibbles

    (@darnelldibbles)

    Hi there,

    Can you provide the URL of the site? I’d be interested in debugging the site to see if I can still see that error.

    Thanks,

    Thread Starter ahcj

    (@ahcj)

    There is no error on the Web site. This is the message I received at the command line after using wp-cli to update the plugin.

    Plugin Support darnelldibbles

    (@darnelldibbles)

    Gotcha. So, we’ve received quite a few reports of fatal errors related to Jetpack Sync. During the plugin update, the sync process was calling for a file that no longer includes the method.

    It is most likely a one time error message. However, fatal errors are not ideal, and to err on the side of caution, I’d suggest opening a support ticket at https://jetpack.com/contact-support/?rel=support with a link to your site so we can take a closer look.

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘“‘Jetpack_Sync_Sender’ not found” updating 7.4.1 to 7.5.3’ is closed to new replies.