Jetpack’s Brute Force Attack Protection API is unavailable.

  • Resolved Sean Dougall

    (@seanrwdougall)


    1 month ago

    I can’t get into my WordPress, login details are correct and I’m answering a simple maths question correctly (5+4=9) but I get this failure message “Jetpack’s Brute Force Attack Protection API is unavailable.”

    To get Jetpack supprt, I have to “log into your WordPress.com account that you used to purchase the product!”, which I can’t do (obviously).

    Any suggestions as to how I get around this please?

    P.S. I’ve cleared Cookies and tried different Browsers – same problem.

    The page I need help with: [log in to see the link]

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  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @seanrwdougall

    Can you try signing in now and see if you are able to do so? If not, I’d like to run some more tests with you on your site to try to figure out what’s happening.

    Could you contact us via this contact form and mention this thread?

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @seanrwdougall,

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

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