Jetpacks new Update is breaking my site

  • Resolved thesaacc

    (@thesaacc)


    1 year, 3 months ago

    Jetpacks new update (version 12.4) is breaking my website.
    Ever since I updated the plugin I’ve been getting critical error: “Failed opening required file” errors on my website. I have deleted and reinstalled the plugin multiple times but it starts showing similar errors again after a few days.
    Can Someone please help me understand what the error is and how to solve it?

    Error Details
    =============
    An error of type E_ERROR was caused in line 62 of the file /home/thesaacc/public_html/wp-content/plugins/jetpack/load-jetpack.php. Error message: Uncaught Error: Failed opening required ‘/home/thesaacc/public_html/wp-content/plugins/jetpack/_inc/lib/debugger.php’ (include_path=’.:/opt/cpanel/ea-php81/root/usr/share/pear’) in /home/thesaacc/public_html/wp-content/plugins/jetpack/load-jetpack.php:62
    Stack trace:
    #0 /home/thesaacc/public_html/wp-content/plugins/jetpack/jetpack.php(199): require_once()
    #1 /home/thesaacc/public_html/wp-settings.php(462): include_once(‘/home/thesaacc/…’)
    #2 /home/thesaacc/public_html/wp-config.php(96): require_once(‘/home/thesaacc/…’)
    #3 /home/thesaacc/public_html/wp-load.php(50): require_once(‘/home/thesaacc/…’)
    #4 /home/thesaacc/public_html/wp-admin/admin.php(34): require_once(‘/home/thesaacc/…’)
    #5 /home/thesaacc/public_html/wp-admin/index.php(10): require_once(‘/home/thesaacc/…’)
    #6 {main}
    ? thrown

    Important Information:
    WordPress version 6.3
    Active theme: Blocksy Child (version )
    Current plugin: Jetpack (version 12.4)
    PHP version 8.1.21

Viewing 3 replies - 1 through 3 (of 3 total)

  • That sounds unusual. Something else on the site may be conflicting with Jetpack and causing the error.

    The best way to find out if something is interfering is to test for a theme or plugin conflict. You can do that by following these steps:

    1. Temporarily deactivate all plugins except Jetpack, and clear your browser’s cache.
    2. Then, try checking the site again. If the site works normally without any errors, then you know another plugin is conflicting here.
    3. You can reactivate plugins one by one, checking checking the site after each one to discover which plugin is causing the problem.
    4. You can leave that plugin deactivated and/or contact whoever makes that plugin for help resolving the issue it’s causing.

    If deactivating plugins doesn’t help, it may be your theme.

    1. Temporarily activate a default WordPress theme like Twenty Twenty-One.
    2. Then, try checking the site again. If the site works normally without any errors, then you know it’s a problem with the theme. You can contact whoever makes the theme for help resolving the issue it’s causing.

    You can also see these theme troubleshooting steps in detail in our Troubleshooting manually guide.

    Let us know how that goes!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @thesaacc

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @thesaacc,

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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