Jigoshop eCommerce Issues

  • Resolved SimpleBeadPatterns

    (@simplebeadpatterns)


    7 years, 8 months ago

    Hi,

    I see that you fixed some things on our SimpleBeadPatterns.com site – thank you very much. There are still a few important things that we need help with…

    1. Order confirmation emails are still not formatted and there is no download link.

    2. The Available Downloads list does not show up on the My Account page, like they used to. Also, I had someone help me (maybe you) show all the downloads, rather than just a few. Customers kept contacting me saying they wanted to see absolutely everything they ever purchased in that download list, not just their recent purchases.

    3. The “Purchase and Pay” button on the Checkout page is blurry.

    4. Can we get rid of the “Different Shipping Address” checkbox on the Checkout page, since we don’t ask for shipping addresses?

    5. I’m not able to add the mini cart to the extra header area.

    6. When I type in a search for something that does not exist, the entire page goes blank – there is no message saying that it can’t be found (also the side bar disappears, as it does on any Jigoshop page). You can try searching for “frog” on our site, for example, and see what happens.

    7. It looks like I am not able to add a sidebar to my product pages – I used to have the option for a Jigoshop side bar. Is there anyway to get that back?

    Thank you again for all of your help!

    Sincerely,

    Cara
    SimpleBeadPatterns.com

Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter SimpleBeadPatterns

    (@simplebeadpatterns)

    Hi Marcin,

    We are using Jigoshop eCommerce 2.1. The first three problems below are stopping us from releasing the development site to our customers.

    1. I need to go through our website and re-upload hundreds of our digital files to attach to our products, since they were deleted due to the update. There used to be an “Upload” button to add files to a product – “Product Data -> Downloads -> File Path”. Now, there isn’t. Is there a way to get that back? It would make the process a lot faster and easier for us to attach all of the files to the products.

    2. Each time I create a coupon code and try to apply it to an order, it says “Cannot apply coupon “coupon name”. The usage limit was reached.” I did not put any restrictions on the coupon codes, and this is still happening.

    3. It looks like the “Available Downloads” section is still not on the My Account page, even after the update. Is there code we could paste on the My Account page to temporarily create that “Available Downloads” section, or is there anything else we can do? This is keeping us from releasing the site to our customers because they need to be able to download their patterns from the My Account page. Also, we’re working on this development site, to get the new Jigoshop eCommerce set up, while our main website, with the old Jigoshop, is still running and active. Once we clone the development website back to our main site, all of the tutorials that our customers have purchased, during this time period, will not be listed under the “Available Downloads” section – is that correct? So, we’re trying to work as quickly as possible.

    4. It looks like the Jigoshop Wishlist and Customer Discounts plugins that we paid for are still not working. Do you have an ETA for those?

    5. When we look at our website on a mobile device, the featured image is really small. Also, the Jigoshop Product Search widget is going past/over the sidebar, onto the page – covering up the product information text. Are those things you can help with, or are those theme settings?

    6. Only when we’re on a Jigoshop page, the content of the left side navigation bar is out-denting past the header and menu. It appears correctly on all other (non-Jigoshop) pages.

    7. We’ve been trying, for days, to remove the “Description” tab from the product pages, without asking for your help. But, we have been unsuccessful so far. Could you tell us which page to modify to remove that tab? We want to keep the space between the box with the content and the images, but we just want to get rid of the Description tab.

    Again, thank you!

    Cara

    1. I think the first issue is related to this. They’re still in there but need to be migrated over to the new table. If they don’t get it done soon I’ll be doing it myself.

    2. I’m having this issue too. I might create a separate topic now that I know it’s not just me being clueless ??

Viewing 2 replies - 16 through 17 (of 17 total)
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